I stayed in one Rm & had no ceiling fan, or AC, but they repaired the AC to only have it go out again, but once I was moved to another Ocean View Room, I had no problems & I had no problems with any of the Staff or Desk Managers, the only one that gave me the impression, they didn't want to be bothered was Jennifer. I had asked her for a blanket & never heard anything back from her. Otherwise, no complaints & I got my Blanket from the Night Manager & the Rooms were once beautiful, I Love the high ceilings, it could use some cosmetic work, patching up the holes in the ceiling & updating some things, but otherwise I was fine