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"We stayed here for a week while visiting our daughter who lived nearby. The staff were friendly, and polite. No problem with communication even though I do not speak Japanese. I really enjoyed their breakfast buffet. The view of the mountains from the room can't be beat. I agree with one review that said the toilet in the reception is the best toilet I have been to in Japan, as crazy as that may sound. Highly recommend!"

"Grand but somewhat dated. Room was larger than I expected. Bed comfortable. Bathroom acceptable and functional, though furnishings quite old. Friendly and helpful staff."

"Staff’s are friendly ,approachable they are all have beautiful smile. The place was so clean , spaceful,amazing and peaceful . The view was fabulous mesmerizing 😍 Food was so delicious and sumptuous. Prize is very reasonable Love to come here again soon"

"It was very convenient and clean hotel. Even amenity was excellent! I would like to come back soon!,"

"It’s right within the railway station building. Very convenient, especially when it’s snowing."

"Ok"

"I would give the staff 10 stars if possible! Everyone on staff was excellent. If I could change one thing with the hotel, I would ask for the non-smoking rooms to be priced the same as the smoking rooms. "

"This ryokan was exceptional in terms of service and cleaniness. The dinners served in the room were SO GOOD! I stayed 3 nights and each night was an entirely new spread of delicious samplings of the best of Yamagata's food: tender morsels of Yamagata beef, fresh sashimi, pearly shiney Yamagata rice etc., kept being served and there wasnt a night I felt hungry in the middle of the night. The room was elegantly furnished. The massage chair was a definite plus! In-room onsen was terrific. I do not think the public onsen outside of the hotel were great. It was small, way too hot and very crowded, and you'll have to pay onsen tax to use it. Stick to the hotel onsen in their basement which is way bigger and will not boil your skin off. They rotate the timings for use of the onsen for men n women, so do take note of that. Breakfast buffet options were pretty basic, so i did not quite enjoy the food. Bedding: futons were somewhat old and very thin, and even stained (blood?) I had to stack 2 futons for extra comfort. All the minus points aside, this hotel has the best staff. In particular, employee Rina was a real darling! She went above and beyond the call of duty when she served me my dinners, making every effort to recommend foods or sights around Yamagata. Upon checkout, the concierge even handed me a handwritten note from her. That totally warmed my heart! I highly recommend this ryokan to all who visit Mogami. Thank u for being one of the best hotels I'd ever stayed in.!"

"The room is spacious, amenities are good, especially for the ladies, breakfast is good. Highly recommended!!"