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"Both front counter and cleaners are very friendly. "

"clean, simple but functional furniture, very good breakfast, good electronics toilet. etc. "

"Thry need to accommodate for Muslims and provide halal food at the buffet and restaurant "

"Very helpful staff. The stay would be perfect if smoking can be stopped more promptly. "

"Good facility and environment."

"Nice place"

"Love the place. It’s clean and big and staff understand basic English. Love how it’s just a walk away from Wuxi lake "

"Good location MRT just next to me"

"Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping. "