Find Family Hotels in Montchanin

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"The welcome and check in was excellent. The room was great and is the best Hotel bed I have ever slept in 5***** superb. We booked for dinner and on arrival shown to out table. We were presented with a QR code to use!? Being technophobes I asked to order and pay for food in the normal way - I was simply handed a itablet - no instruction and no-one attended us again so after 30 mins we left and used a restaurant along the street. Not very happy about this, there appeared to be only 2 people dealing with orders and serving running around in a chaotic way. The following morning I had an issue with my mobile phone and the reception desk lady bent over backwards to help. Thank you."

"The hotel is advertised as having laundry facilities but does not. The lift wasn’t working and the power went out twice in the night, waking us up."

"Good value, well designed hotel. Rooms were a good size and the restauraunt meals were very good"

"Just stayed for one night as travelling from UK to the Alps and used this as a stop. Hotel is in a great position to just walk to local amenities. Plenty of restaurants and bars. Although parking is not in the hotel itself, there is a good public car park literally 20 yards from the entrance to the hotel. Parking overnight is free from 1900-0800 and a couple of hours either side was only about 3 euros so inexpensive. "

"Made the reservation for my wife as she was driving across France and wasn't sure when she would need to sleep. I wasn't able to confirm any details by calling the property because of a language barrier but that didn't bother me because my wife is French and speaks natively. The demeanor of the lady checking my wife in was beyond a Parisian cold. Given what my wife has explained she was just rude. And my wife is someone who never likes to complain about customer service. The coup de gras was her being asked to pay the next morning after I had already paid. My wife thought I had paid on the website but she is not confrontational. Overall, there is another hotel chain in France that shares the name of a bird. I would highly recommend you go there. For the same price you will receive the same accomodations but with kinder service. But I must admit there was a lady the next day that we spoke to, Julie, who was very kind. Yet, I will never reserve another room there. In case the staff would like to reply and say this has to do with the restaurant being closed on Sunday, it does not. While we were surprised that it was closed we were prepared and I found my wife a place close by she could stop for a takeaway salad before she arrived at the hotel. Yet I do wonder how your guests eat on a Sunday. If it is as ridiculous as your scoff implied then all restaurants must be closed on Sunday and of course they aren't. Train your people to have some manners. Teach them, no customers, no job"

"Friendly staff. Good breakfast."