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Sofitel Marrakech Palais Imperial & Spa

5.0 star property
Art Deco Marrakech hotel in Hivernage with 5 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sofitel Marrakech Palais Imperial & Spa

Outdoor pool, pool umbrellas, sun loungers
Front of property
BBQ/picnic area
Lobby
Lounge

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Hot Tub
  • Pet friendly
  • Gym
The price is AED 897
AED 1,007 total
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view) | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

Highlights

Balcony
Yard
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 43 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, View (Contemporary)

Junior Suite, 1 King Bed (Contemporary) | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, View (Contemporary)

Highlights

Yard
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 43 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, View

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed, Balcony, View

Highlights

Balcony
Yard
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, View (Hivernage view)

Junior Suite, 1 King Bed (Hivernage view) | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, View (Hivernage view)

Highlights

Yard
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace (Contemporary )

Junior Suite, 1 King Bed, Terrace (Contemporary ) | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Terrace (Contemporary )

Highlights

Balcony
Yard
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Balcony, View (Garden Side)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds, Balcony, View (Garden Side)

Highlights

Balcony
Yard
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, View (Atlas)

Junior Suite, 1 King Bed (Atlas) | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, View (Atlas)

Highlights

Yard
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, View (Contemporary)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Balcony, View (Contemporary)

Highlights

Balcony
Yard
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, View (Prestige)

Superior Suite, 1 King Bed (Prestige) | Premium bedding, down comforters, pillowtop beds, minibar

Superior Suite, 1 King Bed, View (Prestige)

Highlights

Yard
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Balcony (Contemporary)

Classic Room, 1 King Bed, Balcony (Contemporary) | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed, Balcony (Contemporary)

Highlights

Balcony
Yard
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Balcony (Pool or Atlas view)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Double Beds, Balcony (Pool or Atlas view)

Highlights

Balcony
Yard
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Rue Harroun Errachid, Quartier de l Hivernage, Marrakech, 40000

What's nearby

  • Casino de Marrakech - 2 min walk
  • Menara Mall - 13 min walk
  • Palais des Congrès - 18 min walk
  • Jemaa el-Fnaa - 3 min drive
  • Majorelle Garden - 4 min drive

Getting around

  • Marrakech Central Station - 7 min drive
  • Menara Airport (RAK) - 10 min drive

Restaurants

  • ‪Casino de Marrakech - ‬4 min walk
  • ‪Cappuccino - Morocco - ‬7 min walk
  • ‪Paul - ‬13 min walk
  • ‪HUQQA GARDEN MARRAKECH - ‬6 min walk
  • ‪Café Extrablatt - ‬4 min walk

About this property

Sofitel Marrakech Palais Imperial & Spa

Luxury family-friendly hotel near Jemaa el-Fnaa
Take advantage of a nightclub, a poolside bar, and a terrace at Sofitel Marrakech Palais Imperial & Spa. Treat yourself to a body scrub, Ayurvedic treatments, or a body wrap at So Spa, the onsite spa. At the 5 on-site restaurants, enjoy lunch, dinner, and garden views. Fitness classes are offered at the health club; the property also has shopping on site, a garden, and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/game room.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free valet parking
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • An electric car charging station, supervised childcare (surcharge), and a porter/bellhop
  • Guest reviews speak highly of the helpful staff
Room features
All 157 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
Other amenities include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Designer toiletries and hair dryers
  • LCD TVs with DVD players
  • Private yards, wardrobes/closets, and daily housekeeping

Languages

Arabic, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 10 km
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: MAD 23 for adults and MAD 12.50 for children
  • 5 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Le Jardin
  • Orangerie
  • Oasis
  • So good
  • So zen

Things to do

  • Fitness classes
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Conference space (549 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony
  • Yard

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 9 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 28.60 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MAD 23 for adults and MAD 12.50 for children
  • Airport shuttle fee: MAD 30 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges fees to access So Lounge on weekends and during special events.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Lounge Marrakech
Marrakech Lounge
Marrakech Sofitel
Sofitel Lounge
Sofitel Lounge Hotel
Sofitel Lounge Hotel Marrakech
Sofitel Lounge Marrakech
Sofitel Marrakech
Sofitel Marrakech Lounge
Sofitel Marrakech Lounge Hotel Marrakech
Sofitel Marrakech Lounge Hotel

Frequently asked questions

Does Sofitel Marrakech Palais Imperial & Spa have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Sofitel Marrakech Palais Imperial & Spa pet-friendly?

Yes, Sofitel Marrakech Palais Imperial & Spa allows cats and dogs with a maximum weight of up to 9 lbs per pet.

How much is parking at Sofitel Marrakech Palais Imperial & Spa?

Valet parking is free at this property.

What time is check-in at Sofitel Marrakech Palais Imperial & Spa?

Check-in begins at 3 PM.

What time is check-out at Sofitel Marrakech Palais Imperial & Spa?

Check-out is at noon.

Does Sofitel Marrakech Palais Imperial & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MAD 30 per vehicle applies.

Where is Sofitel Marrakech Palais Imperial & Spa located?

This family-friendly Marrakech hotel is located on the boardwalk/promenade, within 1 mi (2 km) of Casino de Marrakech and Jemaa el-Fnaa. Bab El Djedid and Ksar Char-Bagh Hammam are also within 10 minutes. Marrakech Central Station is 29 minutes by foot.

Sofitel Marrakech Palais Imperial & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 297 out of 613 reviews" "
Rating 8 - Good. 178 out of 613 reviews" "
Rating 6 - Okay. 81 out of 613 reviews" "
Rating 4 - Poor. 30 out of 613 reviews" "
Rating 2 - Terrible. 27 out of 613 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Matt

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

mithu

You need to be careful about their charges. My room was paid in advance via Expedia. I had to pay only local tax. They took the credit card info as a hold and one day after I see that they have charged the whole amount t again via my credit card. Fortunately I was coming back to Marrakech again and complained and they reversed the charge. If I left the country I’m sure it would have been a headache to get a refund. Please make sure that they do not double charge you. Other than that the service was good.
Stayed 1 night in Dec 2024

10/10 Excellent

Youssef

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with wonderful staff
Stayed 3 nights in Nov 2024

4/10 Poor

Hammy

Stayed 9 nights in Oct 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful.
Stayed 1 night in Nov 2024

6/10 Okay

Mamadou

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place just wish the staff was more helpful and assisting towards clients needs.
Stayed 3 nights in Oct 2024

10/10 Excellent

SHASHI

Liked: Cleanliness, property conditions & facilities
Excellent property, very good breakfast
Stayed 4 nights in Sep 2024

8/10 Good

Duncan, Concord

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
Stayed 4 nights in Oct 2024

10/10 Excellent

roderick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best equipped for our needs
Stayed 6 nights in Sep 2024

10/10 Excellent

patricia

Stayed 4 nights in Sep 2024

6/10 Okay

Thamir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
Stayed 7 nights in Sep 2024

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
Stayed 7 nights in Oct 2024

6/10 Okay

Manpreet

Disliked: Staff & service
Stayed 3 nights in Sep 2024

6/10 Okay

Mousa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jennelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
Stayed 1 night in Sep 2024

10/10 Excellent

CATHERINE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jennelle

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff and everything was stellar will be back. Spa is heaven sent
Stayed 1 night in Sep 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Aug 2024

6/10 Okay

Ali, New York

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
While we loved our stay in Marrakech, the Sofitel brand here was not up to par. The housekeeping and wait staff are very kind and service-oriented. I won’t go into the details, but I believe that upkeep needs to become first priority in order to keep the Sofitel brand to standard. The appearance and lobby feel Sofitel, the inside is Best Western.
Stayed 3 nights in Aug 2024

6/10 Okay

Jawher Ben

Disliked: Staff & service, property conditions & facilities
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
Stayed 3 nights in Aug 2024

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Youssef MHamdi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and wonderful staff in all departments.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sujay Vinayak

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Aug 2024

2/10 Terrible

Rafic

Disliked: Cleanliness, staff & service, property conditions & facilities
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
Stayed 1 night in Aug 2024

10/10 Excellent

Hesham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent experience
Stayed 1 night in Aug 2024