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"Great resort with very helpful staff"

"Overall the experience was great, the place was a good size, staff is very friendly, and the views are spectacular. Location is a bit removed from a lot of things so hopefully you can get a vehicle to get around, the place itself was excellent though. "

"I initiated a chat last night with Navdeep and I am still awaiting a reply. I started another conversation this morning with another CSR and have received no communication. This hotel is not as described and I am looking for a refund for last night and the next two days. We have nowhere else to go and I am in business meetings all day today and tomorrow. Let’s just say that the hotel is not as advertised. There are no bars, no restaurant, no reception. The place is a mess. The first apartment we were shown was insecure, the window to a common hallway would not lock. We are now on a 1st floor with a TV which does not work, there is no air conditioning."