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Civitel Creta Beach

4.0 star property
On beach with seasonal outdoor pool, near Pankritio Stadium

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Seasonal outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas
Room (WaterFront View) | 1 bedroom, premium bedding, free minibar items, desk
Aerial view
Fitness facility
Premium Bungalow, Beach View | 1 bedroom, premium bedding, free minibar items, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Spa

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Premium Superior Bungalow Garden View

Premium Superior Bungalow Garden View | 1 bedroom, premium bedding, free minibar items, desk

Premium Superior Bungalow Garden View

Highlights

Furnished patio
Soundproofed
Air conditioning
Free cribs/infant beds
Minibar (some free items)
TV
Separate bedroom
Day bed
  • 26 sq m
  • Sleeps 4
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Room (WaterFront View)

Room (WaterFront View) | 1 bedroom, premium bedding, free minibar items, desk

Room (WaterFront View)

Highlights

Furnished patio
Soundproofed
Air conditioning
Minibar (some free items)
TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 20 sq m
  • Water view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Family Bungalow, Ground floor or 1st floor

Comfort Family Bungalow, Ground floor or 1st floor | 1 bedroom, premium bedding, free minibar items, desk

Comfort Family Bungalow, Ground floor or 1st floor

Highlights

Furnished patio
Soundproofed
Air conditioning
Free cribs/infant beds
Minibar (some free items)
TV
Separate bedroom
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed OR 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Bungalow, Beach View

Premium Bungalow, Beach View | 1 bedroom, premium bedding, free minibar items, desk

Premium Bungalow, Beach View

Highlights

Furnished patio
Soundproofed
Air conditioning
Free cribs/infant beds
Minibar (some free items)
TV
Separate bedroom
Premium bedding
  • 25 sq m
  • Beach view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Bungalow, Garden View

Premium Bungalow, Garden View | 1 bedroom, premium bedding, free minibar items, desk

Premium Bungalow, Garden View

Highlights

Furnished patio
Soundproofed
Air conditioning
Free cribs/infant beds
Minibar (some free items)
TV
Separate bedroom
Premium bedding
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | 1 bedroom, premium bedding, free minibar items, desk

Standard Room, Garden View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Minibar (some free items)
TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Bungalow, Garden View

Bungalow, Garden View | 1 bedroom, premium bedding, free minibar items, desk

Bungalow, Garden View

Highlights

Furnished patio
Soundproofed
Air conditioning
Free cribs/infant beds
Minibar (some free items)
TV
Separate bedroom
Premium bedding
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Junior Suite Waterfront View, Ground floor

Premium Junior Suite Waterfront View, Ground floor | View from room

Premium Junior Suite Waterfront View, Ground floor

Highlights

Furnished patio
Soundproofed
Air conditioning
Free cribs/infant beds
Minibar (some free items)
TV
Separate bedroom
Premium bedding
  • 35 sq m
  • Beach view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed OR 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, free minibar items, desk

Family Room

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Minibar (some free items)
TV
Separate bedroom
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 4 Twin Beds

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About the neighborhood

Map
74, Andrea Papandreou str., Ammoudara, Malevizi, Crete Island, 71414

What's nearby

  • Natural History Museum of Crete - 6 min drive
  • Koules Fortress - 6 min drive
  • Heraklion Loggia - 6 min drive
  • Heraklion Archaeological Museum - 7 min drive
  • Heraklion Port - 8 min drive

Getting around

  • Nikos Kazantzakis Airport (HER) - 20 min drive

Restaurants

  • ‪Πετούσης - ‬14 min walk
  • ‪Havana Beach Bar - ‬16 min walk
  • ‪Heaven Beach - ‬18 min walk
  • ‪Το Μιτατο Του Ρουβα - ‬11 min walk
  • ‪Δαφερμος - ‬16 min walk

About this property

Civitel Creta Beach

Upscale hotel near Natural History Museum of Crete
Located close to Pankritio Stadium and Hania Gate, Civitel Creta Beach provides free breakfast (local cuisine), a poolside bar, and a terrace. With a beachfront location, beachfront dining, and sun loungers, this hotel is the perfect place to soak up some sun. Treat yourself to a Swedish massage, aromatherapy, or a body scrub at the onsite spa. The on-site local and international cuisine buffet restaurant, Main Restaurant, offers breakfast, brunch, lunch, dinner, and al fresco dining. Enjoy onsite activities like archery and beach volleyball. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as mini golf and a coffee shop/cafe.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • An outdoor tennis court, an area shuttle, and an electric car charging station
  • Access to a nearby health club, babysitting (surcharge), and coffee/tea in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All 150 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning.
Other amenities include:
  • Bathrooms with free toiletries and hair dryers
  • TVs with digital channels
  • Wardrobes/closets, LED light bulbs, and childcare services

All inclusive details

All-inclusive room rates at Civitel Creta Beach are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Miniature golf
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Area shuttle (surcharge) up to 250 meters
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • Main Restaurant
  • A la Carte Restaurant
  • Thematic Restaurant
  • Main Bar
  • Pool Snack Bar

Things to do

  • Access to nearby health club
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Seasonal outdoor pool
  • Tennis

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • Reusable tableware only
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar (some items)

More

  • Desk
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe (surcharge)
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night
  • Towels fee: EUR 0 per person, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - EL097940066
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from March to November
Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Creta Beach Bungalows
Creta Beach Bungalows Malevizi
Creta Beach Hotel
Creta Beach Hotel & Bungalows
Creta Beach Hotel & Bungalows Malevizi
Civitel Creta Beach Hotel
Civitel Creta Beach Hotel
Civitel Creta Beach Malevizi
Civitel Creta Beach Hotel Malevizi

Frequently asked questions

Does Civitel Creta Beach have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 7:00 AM–8:00 PM.

Is Civitel Creta Beach pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Civitel Creta Beach?

Self parking is free at this property.

What time is check-in at Civitel Creta Beach?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Civitel Creta Beach?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Civitel Creta Beach?

Some rate plans available at this property are all-inclusive.

Where is Civitel Creta Beach located?

Located in Malevizi, this beachfront hotel is in the entertainment district and within 3 mi (5 km) of Pankritio Stadium, Nikos Kazantzakis Museum, and Venetian Walls. Hania Gate and Panayia Akrotiriani are also within 6 mi (10 km).

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Civitel Creta Beach Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 90 out of 199 reviews
Rating 8 - Good. 82 out of 199 reviews
Rating 6 - Okay. 13 out of 199 reviews
Rating 4 - Poor. 9 out of 199 reviews
Rating 2 - Terrible. 5 out of 199 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

andri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Great and helpful stuff Great food
Stayed 6 nights in Sep 2024

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities
The people were very friendly. I would recommend to anyone
Stayed 13 nights in Jun 2024

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the short walking distances to the beach, stores and bus stops. Its was on a perfect location. The service was wonderful and they helped us with everything we needed.
Stayed 7 nights in Jul 2024

4/10 Poor

Noe Cuellar

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property nice staff. . First night did not have internet to work with, tv had one Chanel, no hot water in the morning. Later they changed my room, too late, because I had to leave.
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you stay in Crete you must stay at this resort!!! We were right next to the beach!!! They have plenty of lounge chairs and umbrella’s on the beach. The pool is nice also with lots of lounge chairs and umbrellas. The breakfast buffet is excellent there are so many choices. George at the front desk was amazing. This is a must stay at resort!!!
Stayed 3 nights in Jun 2024

6/10 Okay

DANIELLE

Liked: Staff & service
Nice place for family ….nice view . Old resort and AC doesnt work corectly . Very hot room in july .
Stayed 1 night in Jul 2024

8/10 Good

Ioannis

Liked: Cleanliness, staff & service, room comfort
Excellent room Good breakfast Good location. The hotel gardens were not ready. There is no gym!!
Stayed 1 night in May 2024

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely break - we haven’t been on holiday in over 4 years.. this was the perfect one back! It was super relaxing, the all inclusive food was always interesting and had a large range to choose from. The staff (especially in the restaurant) where wonderful I believe his name was Sofkolis (apologies if wrong) was a star, he already knew what drinks we wanted as we were arriving. A lovely place for a relaxing break!
Stayed 6 nights in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff took amazing care of us the whole time, they upgraded us to a house right on the water, the food was the best we have had at any of the stays on this trip and we cannot recommend you going here more! Thank you ALL you were so good to us <3 See you next year!
Stayed 4 nights in May 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genuinely had the best time here in Crete. The room i stayed in had everything you needed for a comfortable stay, the pool area is beautiful and the hotel is located right on the beach. You are walking distance from shops, restaurants and a supermarket is about a 20 min walk. There was a good selection of food for each meal and the staff are THE FRIENDLIEST people I’ve ever met. So welcoming and so kind.
Stayed 7 nights in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Creta Beach has a unique peaceful ambience with greener outdoor spaces. Hotel facilities and services are good. The property stayed in is quite old, only one power socket. Hotel is backing into to sandy beach and had a large swimming pool. There are daily evening shows to entain guests. Breakfast is excellent, other times we eat out, so can not comment. Staff are friendly and helpful.
Stayed 6 nights in Jun 2023

8/10 Good

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was low season but still excellent service. Breakfast bar huge availability of freshly laid out food. I expect very crowded in high season but served us very well at end of March. Sea and pool too cold. Excellent base from which to explore the island with hired car. Very good local restaurants. Did not use hotel amenities much but was our choice.
Stayed 7 nights in Mar 2022

10/10 Excellent

ANNE-SOPHIE MARIE

Liked: Cleanliness, staff & service, property conditions & facilities
I spent incredible time in Civitel Hotel which is absolutely fantastic, nothing is missing there ... I would like to especially thanks John at the reception, and the amazing staff who had been so gentle and considerate with me .... What a surprise when they brought me a birthday cake that i was not expected .... And cherry on the cake , the upgrated me in a wonderful room ..... So don't hesitate to book at this hotel , you won't be desappointed Thanks all, and see you soon <3
Stayed 4 nights in Oct 2023

10/10 Excellent

Andrew James

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is absolutely phenomenal in every way. The gardens are immaculate and well maintained, the pool is great and lots of parasols and sun loungers and the private beach is also great. The staff are incredibly helpful and friendly and the food is absolutely delicious and you have a lovely view of the sea at meal times. I can't recommend this place enough. Suitable for everyone and only a 10 minute taxi from Heraklion airport and you can book the transfer through the hotel. The facilities are amazing; lots of activities throughout the day like aqua zumba, yoga, mini golf, table tennis, volleyball etc etc. So many things to do - I even did a Greek lesson! 10/10 and would stay here every time. It's exactly like it looks in photos, if not better!
Stayed 7 nights in Jul 2023

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort, not too big, right by the sea. It has a lovely sandy beach, with sun beds and umbrellas. At the time we were there, it was not crowded. The rooms in the bungalow were clean & spacious. It was also fairly quiet. It’s clear the season is new and this was apparent in the gardens which needed attention. This is perhaps my only criticism. There is potential for them to look way better once they’ve been attended to. The staff were attentive and helpful. Special mention to George at reception as well as Eva. They were very helpful to us. The hotel manager (maitre) was also always very helpful to us when we needed it. We travelled for my cousins birthday and we got some complimentary alcohol & sweets in our room. This was very thoughtful and we appreciated it. I managed to get my upgrade to a bungalow as well as late checkout as I’m an Expedia VIP member. An altogether very good stay.
Stayed 7 nights in Apr 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to departure, the hospitality and service were high. Upon arrival, we immediately received a room upgrade and a voucher for a free dinner without asking. We arrived late at the location and the reception was attentive enough to inform us that - if we wanted - we could quickly use the buffet in the restaurant before the kitchen closed. Check-in was possible later. Very nice! Upon departure we received a nice bottle of Greek olive oil. Other wishes during our stay were also no problem. We even received a packed lunch one day when we visited the city. In short: super hospitable and it gave us a wonderful holiday feeling. The only downside was the leaking shower, which meant that the bathroom floor kept getting wet and we had to (unnecessarily) sacrifice a towel every time. Although reported twice, the leak was not resolved during our stay. It caused an inconvenience, but is especially inconvenient for the hotel itself if this is not repaired.
Stayed 6 nights in Oct 2023

4/10 Poor

Irene

Liked: Cleanliness
Disliked: Staff & service
The checkin was terrible due to a discrepancy between the booking with Expedia and the resort. Expedia was quick to provide info to the resort but the resort wouldn’t accept the information. We spent 2 hours at the checkin counter and asked to have a room and then I continued to work on getting a resolution, which didn’t happen until the next day. Gianni’s at the front desk was terrible, rude and disrespectful! However the other staff were very friendly at the buffet restaurant and at the bar pool. Mario at the bar was excellent! The room was very clean. Thongs were not fully open and so the a la cart restaurant was not available for us to book during our 3 night stay, there were no shows or theme restaurant available. The beach is beautiful, you can walk for miles in both directions but it was difficult to find a chair that wasn’t dirty, lots of bird poop. The buffet restaurant food was great but they have set hours for breakfast, lunch and dinner, so food is not available 24/7 as an all inclusive, I am used to having that service. We played mini putt golf and it was fun even though it is in rough shape. Ball went into the hole and never came out so we had to go and ask for another ball! We went out to a Thalassina Aura restaurant across the street and they had live entertainment and was a lot of fun! Crete is a beautiful island and would highly recommend!
Stayed 3 nights in Apr 2024

10/10 Excellent

Annemieke

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing week at Creta beach hotel. We arrived in middle of night and were warm welcomed at the reception. We stayed in a bungalow/little villa which was 5 star experience. Really nice style and spacious. Bathroom amazing too. Location is perfect! It’s AT the beach with private beach for guests, nice swimming pool with bar. Very close to Heraklion to visit but also very central to make trips to other part of the island. Very close to airport. The beautiful mini golf at the hotel is also such a nice activity and looks so cool. We had an outstanding diner at the a la carte restaurant and also diner, lunch and breakfast at the normal/main restaurant was very good! Lot of choice and variation. Very good! Minor detail: the wine of the house was actually also very good..;-)..! But their wine menu is also TOP! Staff is super friendly, nice, helpful (the reception staff is SUPER! The girls and men are so kind and helpful! And so nice for kids too!). Giannis and his bartender team are great too! So friendly and know how to shake the best cocktails! Overall all staff was really good and friendly and make you feel at home. DEFINITELY recommend this hotel! If you like to wake up AT the beach/sea, ask for the rooms AT the beach. They are situated right at the beach. Really nice!
Stayed 8 nights in Apr 2023

2/10 Terrible

Petros

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in July 11 around 2pm. They gave us a room for 3 even though in the records they had us for 2 and paid the extra charge. The room bangalow style looked rather old, there were aunts in the floor and AC unit was not working properly. It had a piece of tape on one site which I took a photo. We notified the reception about the aunts and AC and a lady came and sprayed around. They promised to take care of the AC. We thought they would and went to the beach. We came back and the AC was still bringing hot air. The phone in the room was not working and every time we need to contact the reception we had to walk in the hotter sun for about 500 meters. They said no problem we will check and fix the AC. We went out and came back 11pm. The room was awfully hot and had to walk back to the reception and this time yelled at them that this is unacceptable. They told us that they will move us to another room and gave us the keys but under the condition that we need to walk back and bring the old keys back to them. Instead of apologizing they appeared that they were doing us a favor and us moving to a proper room with AC working was conditional to bringing the card keys of the first room back. In addition they offered no help to transport our luggage to the room was not next door but to walk around to find it. The new room had no light working outside and took us sometime to find it. The new room was a bit bigger, clean and the AC was working fine. We did waste however one night.
Stayed 2 nights in Jul 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fint overnatningssted i udkanten af Heraklion med busstop lige ved indgangen. Store værelser med terraseByder på mange forskellige aktiviteter, som minigolf og tennis, godt for børnefamilier. Lækkert med en stor pool med direkte adgang til stranden. God morgenmadsbuffet, aftensmadsbuffeten var medium.
Stayed 5 nights in Oct 2024

10/10 Excellent

francois

Stayed 3 nights in Sep 2024

8/10 Good

Viorel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Anel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2024

2/10 Terrible

Sogol

Stayed 2 nights in Aug 2024

8/10 Good

Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024