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Aquastar Hotel & Apartments

3.5 star property
Ocean view with 2 outdoor pools, near Costa Maya Port

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Photo gallery for Aquastar Hotel & Apartments

Exclusive Room, Private Pool, Ocean View | Premium bedding, in-room safe, desk, free WiFi
Exterior
Premium Room, 1 Bedroom, Bathtub, Oceanfront | Balcony view
Premium Apartment, 2 Bedrooms, Sea View | Premium bedding, in-room safe, desk, free WiFi
Flat-screen TV

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pool
  • Housekeeping
  • Pet friendly
The current price is AED 300
AED 342 total
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View | Premium bedding, in-room safe, desk, free WiFi

Premium Apartment, 2 Bedrooms, Sea View

Highlights

Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Rainfall showerhead
  • 30 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Quadruple Room, 2 Double Beds

Premium bedding, in-room safe, desk, free WiFi

Superior Quadruple Room, 2 Double Beds

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
In-room safe
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms | Premium bedding, in-room safe, desk, free WiFi

Premium Apartment, 2 Bedrooms

Highlights

Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Rainfall showerhead
  • 30 sq m
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows | Premium bedding, in-room safe, desk, free WiFi

Standard Room, 1 King Bed, No Windows

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Partial Sea View

Superior Room, 1 King Bed, Partial Sea View | View from room

Superior Room, 1 King Bed, Partial Sea View

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
In-room safe
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View | Premium bedding, in-room safe, desk, free WiFi

Exclusive Room, Private Pool, Ocean View

Highlights

Private pool
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Bedroom, Bathtub, Oceanfront

Premium Room, 1 Bedroom, Bathtub, Oceanfront | Jetted tub

Premium Room, 1 Bedroom, Bathtub, Oceanfront

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Private bathroom
Jetted bathtub
Shower/tub combination
Free bottled water
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, in-room safe, desk, free WiFi

Superior Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
In-room safe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior With Partial Sea View

Premium bedding, in-room safe, desk, free WiFi

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Premium bedding, in-room safe, desk, free WiFi

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Room Executive

Premium bedding, in-room safe, desk, free WiFi

Room Executive

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Room Superior With View

Premium bedding, in-room safe, desk, free WiFi

Room Superior With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2-Bedroom Apartment Superior

Premium bedding, in-room safe, desk, free WiFi

2-Bedroom Apartment Superior

  • Sleeps 6
  • 1 Twin Sofa Bed, 1 Double Bunk Bed, 1 Double Bed and 1 King Bed

View all photos for Suite With Ocean View

Premium bedding, in-room safe, desk, free WiFi

Suite With Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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includes taxes & fees
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About the neighborhood

Map
Carretera Mahahual, Xcalak Km 0.5, Mahahual, QROO, 77728

What's nearby

  • Mahahual Beach - 1 min walk
  • Mahahual Lighthouse - 5 min walk
  • Costa Maya Port - 19 min walk
  • Maya Water Park - 5 min drive
  • Maya Chan Beach - 35 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 131 min drive

Restaurants

  • ‪The Krazy Lobster - ‬6 min walk
  • ‪Tequila Beach Club - ‬1 min walk
  • ‪Blue Kay Mahahual - ‬1 min walk
  • ‪Yaya Beach - ‬11 min walk
  • ‪Blue Bay Beach Club - ‬1 min walk

About this property

Aquastar Hotel & Apartments

Hotel near Mahahual Beach
Take advantage of a terrace, a bar, and a restaurant at Aquastar Hotel & Apartments. Adventurous travelers may like the ecotours, cycling, and fishing at this hotel. Stay connected with free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools with sun loungers
  • Bike rentals, a 24-hour front desk, and smoke-free premises
  • A front-desk safe, concierge services, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Aquastar Hotel & Apartments boast thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More amenities include:
  • Flat-screen TVs with cable channels
  • Daily housekeeping and desks

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Fishing

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance

Outdoors

  • Beachfront location
  • Pool sun loungers
  • Terrace

Accessibility

  • This property does not have elevators

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 498 per pet, per stay

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 498 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM

Property is also known as

Aqua Star Hotel Apartments Mahahual
Aqua Star Hotel Apartments
Aqua Star Mahahual
Aqua Star Hotel Apartments
Aquastar & Apartments Mahahual
Aquastar Hotel & Apartments Hotel
Aquastar Hotel & Apartments Mahahual
Aquastar Hotel & Apartments Hotel Mahahual

Frequently asked questions

Does Aquastar Hotel & Apartments have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–8:00 PM.

Is Aquastar Hotel & Apartments pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 498 per pet, per stay.

What time is check-in at Aquastar Hotel & Apartments?

Check-in begins at 3 PM.

What time is check-out at Aquastar Hotel & Apartments?

Check-out is at noon.

Where is Aquastar Hotel & Apartments located?

Nestled on the beach, this Mahahual hotel is within 1 mi (2 km) of Mahahual Beach and Costa Maya Port. Mahahual Lighthouse and Maya Water Park are also within 2 mi (3 km).

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Aquastar Hotel & Apartments Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 178 out of 462 reviews
Rating 8 - Good. 149 out of 462 reviews
Rating 6 - Okay. 65 out of 462 reviews
Rating 4 - Poor. 37 out of 462 reviews
Rating 2 - Terrible. 33 out of 462 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Georgia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's our 5th time staying at Aquastar, we love the hotel but sadly it's not the same. Changes need to be made. The amenities, towels, and much more.I hate that i have to post this about a hotel that i so loved. Staying somewhere else next time.
Stayed 3 nights in Dec 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location - loved the jacuzzi.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, amenities
Great location, clean,great service we live the pool
Stayed 1 night in Jun 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service
Great service, the staff are friendly and helpful! The building can do with maintenance and new sheets and towels but overall it’s a nice hotel.
Stayed 2 nights in Sep 2024

4/10 Poor

anne

Liked: Staff & service
Disliked: Property conditions & facilities
the music which would have been alright at 7:30am if it was was soft calm type was not it was sum times heavy metal type and did not stop till 11.00pm sum times later also the restaurant service was really bad. They wouldn't bring us forks they wouldn't bring napkins. They wouldn't bring it. We had to go up all the time and ask for stuff. It was really bad.
Stayed 14 nights in Jan 2025

8/10 Good

Oscar

Liked: Staff & service, property conditions & facilities
Great location and confortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

8/10 Good

Carmelito

Liked: Cleanliness, staff & service, property conditions & facilities
My family and i liked the hotel. A little problem with the hot water from the shower and also, there were no iron or ironing boars in the apartment. Apart from that i would give the hotel 9
Stayed 1 night in Oct 2024

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the hotel so much that we extended our stay!
Stayed 1 night in Nov 2023

4/10 Poor

Angelica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks nice outside. It’s the interior that needs a lot of TLC. No closet, No luggage rack, towers & sheets are old, dirty, stained. The restaurant is good
Stayed 4 nights in Aug 2024

8/10 Good

Cameo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, pool is right on the boardwalk, also rooftop pool, pool and beach loungers. Clean comfortable rooms

8/10 Good

Jose Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far so goos
I did not get hot water for the shower, but at least the water was no cold. The water smell strange. Everything else was good.
Stayed 2 nights in Jul 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Free parking. Beachfront. Spartan but adequate rooms. Friendly and helpful staff.

8/10 Good

Cid

Liked: Staff & service
Overall a good place but it's a little outdated. The staff is very friendly and helpful.
Stayed 2 nights in Feb 2023

6/10 Okay

Manuel adolfo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not so good
Stayed 3 nights in Aug 2024

8/10 Good

Maynor

Liked: Cleanliness, staff & service
Nice quite property. Sargasumm was terrible beach front.
Stayed 2 nights in Feb 2023

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and hubby love this hotel. It's not our first stay here and definately won't be our last. Safe and a walk away from almost everything. Safe and clean also. Thank you.

8/10 Good

Pascal

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We had a good stay at the Aquastar hotel. However, the water coming out of the tap of the Jacuzzi (the main reason for chosing the hotel) obviously comes out of the sea more or less uncleaned and therefore was brownish and smelled like seaweed making it uncomfortable to use. Also the beach was full of seaweed and smelled accordingly. While the natural phenomenon is of course not the hotel's fault, not cleaning the site (as opposed to other parts of the beautiful beach) is. The hotel and room themselves have been clean and the staff superfriendly. Nicer beach areas are easily walkable.

8/10 Good

wan chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the room with the private pool and it was really nice. Staff was very helpful . The only thing is there is no mini fridge in the room.
Stayed 3 nights in Apr 2023

4/10 Poor

Enrique

Liked: Staff & service, property conditions & facilities
Unfortunately the beach was in terrible condition but is not hotel’s fault
Stayed 1 night in Jul 2022

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is in a good location. Aquastar is lacking securable bathroom sliding door locks, no mini refrigerator in a room that has a private mini pool, only 2 bathroom towels, hard mattress, no bed blanket, no bathroom a/c or fan, no shampoo, soap or hair dryer, very basic main door lock without deadbolt, private and main pool tiles coming off floors/walls, no shower curtain. I realize this hotel isnt the Ritz but it lacks in every way other than its nightly price.
Stayed 2 nights in Oct 2023

2/10 Terrible

Lorena

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The beach did not look like the property pictures. It was full of seaweed and smelled unbearable. We did not stay for our entire stay because it was so bad! I would not recommend this place to anyone!
Stayed 3 nights in Jul 2022

6/10 Okay

Renee

Liked: Cleanliness, staff & service
Disliked: Amenities
Nice property but the water in the pool was green and not inviting. The beach in front of the property was full of sargassum . The hotel did not clean it . Also strangely there was no electric plug in the bathroom which made blow drying hair a « tour de force »!
Stayed 3 nights in Apr 2023

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not well maintained. Fawsets covered with lime, shower drains broken and rusty, mirrors brown around the edges, light fixtures broken.
Stayed 4 nights in Feb 2023