8/10 Good
Nimo
1 February 2025
Liked: Cleanliness
I spent 3 nights at this hotel before I headed off to do umrah.
Overall, I had a pleasant stay. I got to the hotel room early and was checked in within the hour, which was superb. I can confirm the staff are very helpful, warm & pleasant and clearly take pride in their jobs. I felt extremely safe with them as a solo female traveller.
I booked a double bed room, however I was given a bed that two single mattresses put together, although this was solved in the end, it was frustrating having to clarify the difference between a double mattress and putting two singles together. However, I can confirm they did their best to accommodate considering they were at full capacity & acknowledged the issue. I was eventually checked into a different room the next day. In the meantime they insured the current room with the two mattresses was as comfortable as possible.
I would definitely stay here again as I felt valued and safe as a customer.
Small things to improve on:
The hot water in the shower gets cold quickly (within 20mins)
The kettle in the room doesn’t turn off automatically once it reaches a boil.
Overall, thank you to the team. I loved my time in Medinah. Special shoutout to Saif, Abdallah, Solafa, Zayed and the bell boy at the front I never got his name (always happy and smiling).
The location is great, it is directly opposite gates (322,320). There is a small supermarket/corner shop on the right which is super convenient as a traveller!
Nimo
Stayed 3 nights in Jan 2025