Cottages in Los Lagos Region

"Desk staff always helpful "

"Perfect location, beautiful view and great food"

"No issues checking in after midnight or getting a taxi to the airport early in the morning. Rooms are similar to what you might get at an airport hotel in the states except that the furniture is higher quality and there's a coffee pod machine. Simple continental breakfast provided, roads around the property can be noisy as locals regularly use their horns, fairly steep hill between the hotel and town centre. Room included mini-fridge and water bottles. Felt more coffee pods could have been provided on a daily basis and the pod machines could have been better (need to tilt the cups to get them under the nozzel). Generally quiet but there can be noise from other guests. Main issues with the room were the lower floors don't have the city / coastal views advertised and they're very dark in the evenings (insufficient lighting). Good wifi, very helpful front desk staff."

"Conveniently located, friendly service. Exactly as expected, very pleased."

"Todo bien"

"La estadía en Novotel fue placentera, el acceso directo al mall ayuda a tener todo cerca. Además la locación es perfecta para caminar a diversas atracciones alrededor del centro de Puerto Montt "

"Very comfortable, elegant "rustic" large hotel. Excellent breakfasts, comfortable room. Some interpretative advertising in terms of views...Were offered room with view of lake and instead had a view on a very large pine tree which completely obstructed view (would have appreciated heads up and offer to relocate at time of check-in, prior to unpacking) Hotel did offer alternate accommodation when we expressed our disappointment but we had already unpacked and chose in the end not to move. Otherwise, staff very friendly. Property impeccably clean and quiet. Would recommend."

"We had a great stay and paid a fair value for a beautiful room with lake and volcanos view. It is true the hotel needs some updating, specially in tje exterior pool, garden and painting. Some interior details were already updated and very nice. We loved the reading room, the poems along the walls and the corridors lights."

"It was a friends stay and we have a perfect trip, the hotel have a magnificent view of the lake and volcanos the room was big enough for 6 people with two bathrooms "