6/10 Okay
Lauren, Portsmouth
Traveled with partner
19 January 2025
Liked: Staff & service, amenities
Disliked: Cleanliness
My partner and I stayed here for one night.
The hotel itself is tired and worn, rather unclean and in general needs a good refurb.
When you think of Hilton, you expect the worth for your money, however it felt like a 2 star hotel.
The rooms were old, dim and really quite miserable. Even something as small as a bit of artwork on the wall would have helped the atmosphere! No offence to the housekeepers, but they do very basic cleaning. So basic that they even left hairs on the wall of the last occupant and the plug hole of the bath. The silicone could easily be redone, it's not a hard job. It looked tatty and was peeling away against the sink and in in general the bathroom area.
The hinges of the wardrobe were completely broken, so we took a picture and attended reception to inform them (purely because we didn't want to be fined for the damage that was caused before us). Chips in the woodwork of the table and desk were easily seen, and the curtains had brown stains that clearly had been there for a long time! Not entirely sure why the TV was on the side of the desk away from the position of the bed, we couldn't watch TV in bed even if we wanted to. The only really good thing about this room was the bed, we had no qualms with the comfortable sleep we had, but that was about it really.
I will say that the hotel location was perfect for us however, near lots of different and unique shops and restaurants and public transport was easy to grab. We had no issues with the staff either.
Lauren
Stayed 1 night in Jan 2025