2/10 Terrible
PATRICIA URSULA, BROADBEACH
Traveled with partner
22 December 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pros: Staff go above & beyond. Nothing is too much trouble. Breakfast enjoyable.
Staff member Mini is professional and attentive.
Cons: Niksoma is disappointing. Requires a serious upgrade and renovation for the price. The junior suites don’t deserve the room category “suite”. Old. Dated. The toilet holder fell off the wall. The Venetian blinds don’t close properly. The stick for blinds fell off. Requested another room (classic room). Better but still old. Drawers did not close properly. Fireworks early hours woke everyone up. As did the cats that screeched all night. Certain hand towels were grey. Not white. PLEASE RETIRE THESE. Not “hotel” standard. How can you give these to guests. They look like rags. This is a 2-3 star property at best. The pool is very deep. All sides. Both ends. No one can stand up in this pool. No one. Not enjoyable. Wine glasses brought to room as room service request were dirty. Each day same. I would not return here. Not even for free. There a better hotels around for similar price. Don’t chase beachfront when your stay is compromised with low hotel standards. The staff are not to blame. But renovation and life-cycle maintenance have been severely ignored. The hot water system had a maintenance issue which left guests without hot water. Having a semi cold shower was the end for me. Don’t bother with this one. You can thank me later.
Lessons Learnt: Think like a hotel guest. ALWAYS.
Review standards or lower your room rate to under $100 a night.
PATRICIA URSULA
Stayed 5 nights in Dec 2024