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"Good location Staff friendly and helpful Food good "

"Usual quality service from this hotel. The welcoming Easter Egg was a touch of class. No problem in returning here."

"Had a great stay. Staff were all helpful if a bit stretched at times. Breakfast was fantastic. The swimming was lovely on those wet and windy days. We all had a really enjoyable time. "

"Tranquility of location within the city area "

"Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good."

"Hotel and staff was lovely pool gym and spa was great, not much around the hotel you will need a car. Very relaxing stay. "

"Excellent place to stay and amazing views "

"Room serviced everyday. Bar area nice and clean with a restaurant giving huge portions of food with a small menu but a good selection of foods from around the world. "

"Overall, a great few days at this hotel. Negatives - mattress was a little hard for me. The afternoon tea was a little disappointing, the sandwiches were a little crispy around the edges where they hadn’t been made to order and the scones were overcooked. However, positives far outweighed the negatives. The receptionist was extremely friendly on arrival. Every member of staff we met were welcoming and friendly, going out of their way to please. The front of house for breakfast were exceptional. I had a massage, I had Merryn, this was the highlight of my trip and will stay with me forever, due to the conversation we had. What a special lady. ❤️ Overall, we will certainly return. We have come away refreshed and happy. "