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"I did realize when booking that we reserved a villa that was not attached to the main hotel where the pool was located. I don’t think that was clear when booking. The room was nice but very loud at night between the furnace and the water softener. The layout in the villa rooms was good with a private bunk room and private toilet/shower room separate from the sinks. The room was made up very well on the second day. The beds were comfortable, the fireplace was nice and the tv was quite large. There is a highway next to the hotel, so that made even more noise. The pool was quite large and looked more modern in comparison to most hotels. However, I think they need more security to ensure people aren’t playing too rough. I actually witnessed a man just about drowning a woman during horseplay. The fitness room was a bit sad for a resort hotel. The cardio machines were nice but the area lacked space or mats to do floor exercise. The restaurants seemed nice. We only purchased a pizza which was decent and it was delivered to our room quickly. The outdoor basketball court was nice for the kids to play. "

"good place"

"Everything advertised is EXACTLY as you see online and more! Comfortable beds, clean rooms and hotel environment ☺️ Too much to compliment. Definitely coming back😊"

"The Heritage is the type of vintage hotel where you can go and be comfortable in a clean environment without paying a fortune. We would stay again. The front desk staff was also very friendly and welcoming. "

"This is a fabulous hotel , would definitely stay again to explore more of Lancaster. Friendly , clean, interesting , artsy with a fantastic restaurant and great breakfast included . "

"As a 65 year old lady traveling alone, I felt safe. All the rooms are indoors with a front desk that is manned 24 hours. This is an older property that is properly maintained and clean. The bed was comfortable so I got a good nights sleep. Would stay here again."

"Adorable lobby with an old time popcorn maker. Games were provided for borrowing. Very clean and neat, tidy. Perfect for a family weekend trip to Lancaster. "

"This was one of the best hotels we have visited in awhile. There was nothing that was overly flashy or fancy but the staff was incredibly nice and the entire atmosphere was very welcoming. Our room was spacious and very clean. We always book a hotel with a pool for my kids. This pool was perfect. The pool area was huge compared to most. The hot tub was spacious. We would definitely come back the next time we visit Lancaster."

"Beautiful hotel! I loved the look of the lobby and the room. The beams and brick wall were amazing! Staff at the hotel were friendly! The hotel was very clean."