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"Exellent hotel with great service. Hotel staffs were very friendly, communicated well with English. The breakfast spread is good and the room winter view is superb. A short stay at Otaru with 3 adults and 2 kids. "

"Clean and convenient"

"Good "

"We had a great stay for the start of the ski season. Our room was comfortable & clean. The staffs were friendly and helpful. Food was fresh and tasty!"

"Wonderful hospitality. Room was perfect. Felt like home."

"It was a lovely stay for my family. I will definitely recommend this hotel. "

"It seems like a hotel that also catered for long stays for temporary workers? E.g. ski instructors etc? There were some rooms with kitchen facilities for everyone to use at each level. The only issue we faced was the water from the bathroom was chalky (the one in the toilet and communal facilities were clear). We were not sure if its safe for consumption and the front desk could only advise us to let the water run for some time. Eventually, as we were with a 2.5 year old kid, we simply relied on bottled water. But other than that, he hotel and room condition are good. And it felt homely in the very cold condition when we were in Niseko. The breakfast at the hotel, for 2700 yen is also good. Staff was polite and helpful. Location was not bad too. We could not get a larger room, if there are."

"Well located hotel right in front of the Otaru train station. Service is best in class. Onsen offers variety of choices including outdoors and indoors. 9 to 11 pm offers free ramen and ice cream. In the morning it offers free yogurt drink and welcome snacks. Little things add up to an unforgettable experience. My wife and daughter enjoy the stay very much. Also, it is 3 minute walk from fish market with lots of fresh seafood options. The whole town with many landmarks, museums, shops and restaurants, this is the ultimate #1 first stop in Hokkaido. We highly recomend this hotel for your stay in Otaru."

"Beautiful property and facilities with high-end finishes and design. Excellent food (breakfast) and good restaurants. Only downside is that there is no walkable "local" area to explore. The hotel is self-contained but isolated, and one needs to take the shuttle to Hirafu to be in town. That said, it was a wonderful place to ski in and out of, with fantastic service and amenities."