8/10 Good
Tram
Traveled with family
30 November 2024
Liked: Cleanliness, staff & service, amenities
We had 2 separate stays in this hotel-3 nights in room 168 and 2 nights in room 166. They both were garden view with wooden bath tubs.
Room 168 had a nice mini garden, but room 166’s garden literally only had a dead tree and nothing else which we were disappointed by. That was not a garden view but just a dead tree view.
Both rooms had heavy doors to the bathrooms and restrooms which were annoying because they wouldn’t stay open nor had door stoppers to keep open when needed. The knobs were extremely loud when opening/closing that they would wake up people you’re traveling with at night.
Wooden tubs were great. No bath salt allowed in the tubs to protect the condition of wood, but hinoki wood chips were provided.
Customers with regular tubs were able to make a compliment bath salt with scent of your choice by the front desk as much as they want which was nice!
All the electronics, bedding and utilities looked well taken care of, clean and great qualities.
The staff even remembered that we like to sleep on extra pillows, so when we came back to stay the second time, the extra pillows were already in our room which made us feel valued and cared.
They were able to keep our large suitcases at 24h-staffed front desk before and after our stay which was very helpful.
Staff customer service was excellent.
We hope that some changes are made to the bathroom/restroom doors and the garden view.
Tram
Stayed 2 nights in Nov 2024
