4/10 Poor
Sativa
30 November 2024
Disliked: Cleanliness
It says the front desk is 24/7 but when I got there no one was at the front desk. I tried calling and emailing but they said Expedia has the wrong information on there. So I was stuck outside the hotel for 2 hours waiting. I asked staff for help and they didn’t want to help me. I had to physically knock on the door of the room the front desk person was sleeping in to get into my hotel room. They apologized which was nice but I was still a bit annoyed. Also my room stunk and the ac barely worked. I asked for a room switch. They said okay but I never got that room switch. & I had to kill roaches that were in my room every day. There was 1 staff member I really liked and was very accommodating & I liked the location as well
Sativa
Stayed 9 nights in Nov 2024