2/10 Terrible
Mira D., Los Angeles, CA
2 August 2024
Disliked: Cleanliness
disappointed
Arriving to Rose was an ordeal. Arriving with a family car full of luggage, it is not permitted to unload at the lowest point of the parking lot, (which is close to the property) not even for the time needed just to unload (they yell and scream at you) totally crazy situation.
Then you are instructed to "urgently" pay "stay taxes"?
We received ONE towel per person upon our arrival, we were told we must to wash laundry towels during our stay of 10 days!?
No beach towels. No hot water in one of the bedrooms. No AC in one of the bedrooms. Shower drain clogged upon arrival in the master bedroom.
Remote control for AC not working.
No hot water in the kitchen. Only changed bed sheets once, didn't clean the floors, bathrooms, kitchen.
According to the manager: All because of the bad weather
storm from a few days prior.
Service and management BAD!
Mira D.
Stayed 10 nights in Jul 2024