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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property
Feel right at home with attentive staff while exploring downtown’s vibrant markets and local flavors.

Choose dates to view prices

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Check-in/check-out kiosk
Point of interest
Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds
Exterior
Indoor pool
In the heart of Waterloo, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs offers a perfect blend of comfort and convenience. Start your day with a delicious breakfast buffet, stay active at the gym or relax by the indoor pool. With free in-room WiFi, helpful staff and tour/ticket assistance you'll feel right at home.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Gym
The current price is AED 337
AED 396 total
includes taxes & fees
16 Feb - 17 Feb

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds, Accessible Bathtub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, Multiple Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible Bathtub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Homewood Suites by Hilton Waterloo/St. Jacobs

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
9.0 out of 10, Wonderful, 1,002 reviews
The price is AED 315
AED 370 total
includes taxes & fees
23 Feb - 24 Feb
Homewood Suites by Hilton Waterloo/St. Jacobs

About the neighborhood

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk
  • St. Jacobs Outlets - 2 min walk
  • St Jacobs Farmers Market - 6 min walk
  • University of Waterloo - 6 min drive
  • Wilfrid Laurier University - 7 min drive

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Tim Hortons - ‬4 min drive
  • ‪Subway - ‬4 min drive
  • ‪Tim Hortons - ‬20 min walk

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Hotel near St Jacobs Farmers Market
A free breakfast buffet, a terrace, and dry cleaning/laundry services are just a few of the amenities provided at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a business center.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • RV/bus/truck parking, tour/ticket assistance, and a front-desk safe
  • 1 meeting room, a banquet hall, and free newspapers
  • Guest reviews say great things about the helpful staff
Room features
All 103 individually furnished rooms feature perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi and sound-insulated walls. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and Select Comfort beds
  • Bathrooms with designer toiletries and hair dryers
  • 42-inch LED TVs with premium channels
  • Refrigerators, microwaves, and free infant beds

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space (1200 square feet)
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch LED TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Frequently asked questions

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6 AM–10 PM.

Is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Check-out is at noon.

Where is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG located?

Located in the heart of Township of Woolwich, this hotel is within a 10-minute walk of St. Jacobs Market District Visitor Information Centre and St Jacobs Farmers Market. St. Jacobs Outlets and St. Jacobs Country Playhouse are also within 5 minutes.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 582 out of 1130 reviews
Rating 8 - Good. 325 out of 1130 reviews
Rating 6 - Okay. 131 out of 1130 reviews
Rating 4 - Poor. 49 out of 1130 reviews
Rating 2 - Terrible. 43 out of 1130 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kang

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2025

2/10 Terrible

Bonnie, Mississauga

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has really gone downhill, I would not stay here again
Stayed 2 nights in Jan 2025

4/10 Poor

Gary

It is under construction
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommend
Stayed 1 night in Feb 2025

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Ahmad

Traveled with family and small children
Called to cancel with no luck and app wouldnt let me contact the property. I physically couldnt make it due to the weather out of the interest of safety. Would be nice to get a refund as this is out of my hands
Stayed 1 night in Jan 2025

2/10 Terrible

Janis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The first room we were given stunk of body odor. We were moved to the 3rd floor which happens to be directly under the floor where extensuve renovations start at 7am. So, at 7am, there was an insane amount of drilling, banging, stomping on the floors, etc. When i called the front desk, the receptionist said there is nothing she can do without authorization from the owner who cant be reached. We spent $200 on a room to be woken up at 7am. Disgraceful. At breakfast, we met another couple who were on the second floor, and they heard the construction, as well. It's impossible not to, power tools and hammers reverberate throughout the whole hotel. We dont expect a refund, because no one cares. The hotel has been paid, and the owner is absent, and the Holiday Inn couldnt care less. We will, though, get an 'I'm sorry to hear about your inconvenience, and we will work hard to improve your next stay.' As if that's good enough.
Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Wilma

Liked: Cleanliness
Stayed 3 nights in Jan 2025

6/10 Okay

aprile la

Traveled with family
Liked: Staff & service
There was no shampoo in the holder but didnt know this till already in. They lock the holder so i couldnt even try to add some water to get something out of it.
Stayed 1 night in Jan 2025

8/10 Good

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good breakfast but blinds in our room didn't work so we couldn't cover our windows and maintenance could not fix
Stayed 1 night in Jan 2025

10/10 Excellent

Edward

Everything is Good and the Staff is Amazing!!
Stayed 1 night in Jan 2025

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was great lots of room for a family of 5.
Stayed 1 night in Jan 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great. The room wasn't the cleanest. Lots of stains and dust. I do believe they are doing renovation. Maybe after the upgrades it will be nicer.
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable and clean. Staff was really nice.
Stayed 1 night in Jan 2025

10/10 Excellent

Steve

Stayed 1 night in Dec 2024

10/10 Excellent

Jacinto, Whitby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Elora Mills and Gorge 28 kms, St Jacobs Farmers Market, Restaurants etc
Stayed 1 night in Dec 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Quiet, clean, helpful staff.
Stayed 3 nights in Dec 2024

8/10 Good

chuck

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

marian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast area was clean and well stocked. Toilet was real loud when flushed.
Stayed 1 night in Dec 2024

8/10 Good

Michelle

Stayed 2 nights in Dec 2024

8/10 Good

Gavin-al

Traveled with partner
Liked: Cleanliness, staff & service
My partner and I had a good (3.5/5) stay at this hotel: PROS - Plenty of Parking - Professional Staff - Very clean suite CONS - Elevator on the (right) not functioning correctly. - The pool was unavailable on the day of our stay due to maintenance. - Included breakfast was ok. Good variety of options but the quality, taste, & temperature can be better.
Stayed 1 night in Dec 2024

6/10 Okay

Kimberley

Stayed 1 night in Nov 2024