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"The hotel is big and could cater to big crowds without having the guests feeling overcrowding. The 3 onsens are spread over 3 different blocks of building but very walkable within indoor (hence no concern about rain or cold weather). Buffet breakfast was excellent with good spread of western and Japanese cuisine. Parking onsite is complimentary and the hotel is walkable to small town with eateries, shops and cafes. The option to have western and Japanese beddings in the room is good especially when travelling with elderly. The young ones can experience sleeping on tatami while the western bedding provides comfort for the elderly."

"It's a wonderful town"

"The staff speak English or Mandarin hence communication was a breeze for me. They were very friendly, helpful and polite. The location of the ryokan is within walking distance to the town and close to the train station. Hotel provides a bus shuttle to the train station. From the train station to the hotel, there is also a complimentary ride. I had a very pleasant stay at the ryokan and highly recommend it. "

"Superb hospitality from the owner and his team. Breakfast on both days were delicious. If you arrive by train, private transport to the property may be arranged. We shared a room for 4pax with a private toilet. Wash basins with a water dispenser was communal. It was a very special experience for us. Loved the natural setting of the onsen. "

"This hotel surpassed expectations from a service and amenities standpoint. It was easy to find and there were plenty of dining options nearby. We had a family of 6 split into 2 rooms and they were kind enough to provide 2 rooms that were beside each other for us. "

"This hotel has its own onsen and we loved it. We all were given traditional Japanese robes to wear throughout the hotel (in the dining room as well) and that was really nice. The staff were amazing and patient. "

"We stayed here while hiking the nakasando trail and it was the best decision. The onsen was beautiful. Everything was clean. Staff were superb. The dinner and breakfast buffets were amazing. Can’t wait to come back. "

"Brought my little brother here for his first trip to Japan, and what a way to introduce him to Japanese hospitality. Every staff there was awesome! Great food, and great onsen!"

"If you see this review. Just book it if is within your budget. They take care of everything once you stepped into Gero station. Jus hopped into any Taxi waiting at the station and your retreat begins. We stepped into the inn and didnt think of going any where until our check out time. "