2/10 Terrible
Jim M., Carrollton, Texas
21 July 2024
Liked: Cleanliness
Poor Experience
Upstairs AC broke on day 1. Vacasa & Owners tried blaming us for it breaking when in fact it was an ancient unit and the owners did not properly maintain it. HVAC was not fixed until the final day of the trip. the end of the trip. Temps upstairs were in the high 80’s and all Vacasa initially offered was a fan, forcing half the family to sleep in the hot upstairs until they finally provided an alternative place for half of us to sleep. This took Hours on the phone wasted with Vacasa instead of enjoying our vacation. We weren’t able to spend time as a family due to being split up for a majority of the stay. The advertised sleeper sofa was NOT in the living as described but actually in the primary bedroom. This resulted in 1 couple sleeping on the sofas downstairs. The ice machine in the fridge was broken so we had to buy ice bags all week. False advertising and poor management resulted in a 1-star experience.
Jim M.
Stayed 3 nights in Jun 2024