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"Friendly welcome, smooth check in (used to be hotel receptionist so appreciate that all the more). Comfortable room with everything I needed - extra heater did make it a tad hot but OK once that off (woman of age with internal heating). Slept so well I overslept. Food at all conference events was great as was service. Slight issue with shower head pointing the wrong way and spraying the floor - operator error). Quick swim and steam refreshed me - had I not overslept, would have been down early doors. Noise from Rock City was not unreasonable - couldn,t find the suggested earplugs though - and I never go away to do the ironing - but a welcome addition."

"Last minute booking for an event. Couldn’t fault the hotel. Great location. Great staff and service. Really helpful"

"Excellent hotel, staff were very friendly and helpful. Meals are superb"

"Just all round excellent "

"Very friendly staff"

"Lovely, clean room. Staff was friendly and helpful. Breakfast was really good with lots of options. "

"Friendly efficient staff, breakfast was amazing 😋"

"Loved the location, food, service. Standard room - very comfortable and clean. Amazing breakfast. Coffee machine in the dining room wasn't the best and either needs servicing, or upgrading, and maybe a second one. We attended a family function and the hot buffet was exceptional, plentiful and tasty. Staff couldn't have been more helpful if they tried. "

"We had a wonderful night stay over at the hotel we came to see the cathedral and castle . The hotel had plenty of parking and we received a discount code which allowed us to still go shopping and collect the car the day after for only £10 . The hotel was very clean and modern and the room was spotless . The bed was extremely comfortable as well . The breakfast was a lovely hot buffet with great coffee. Would highly recommend this hotel . I guess that’s why it receives high scores . "