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"Beautiful views from the top viewpoints of the hotel. Turn-down service was excellent. A very large property so it can be a long walk navigating the property. Multiple onsens, the cave onsens are fantastic and amazing view."

"booked to visit the waterfall & World Heritage sites, which were sublime, and we equally enjoyed the hotel experience. gorgeous lobby felt like a mossy forest. we had beautiful ocean & mountain view from room & from onsen. the meals were a taste of Japan prepared especially for our vegetarian diets, which we sincerely appreciated. there were dance performances that we did not expect that were a treat. & the short walk around the coastal corner to see an island torii gate was a cherry on top. I don’t know if we will ever be back in this part of the world, but dream of returning & would book this hotel again. friendly staffthank you so much! "

"Onsen outside on the river was fantastic and perfect after a day walking. Breakfast was limited and dining options with walking distance very limited. Room was large and traditional Japanese style was extremely comfortable to sleep. "

"I am so happy I found Hotel New Palace. The rooms are clean and large, staff is gracious, breakfast is really good. The onsen is a bonus. So nice for a relaxing soak every evening. I would definitely recommend this hotel and will stay here in the future if I return to Shingu. "

"Perfect 😍"

"Hotel was an 8 minute walk from the train station, easy as. Hotel was clean and staff friendly and welcoming. Room was gorgeous, traditional Japanese room with the most amazing view over the water, sunrise and sunset was beautiful. Room was very comfortable as was the futon for sleeping. Bathroom in the room (no shower) and the room had everything you needed. Bathing: hotel has a male and female (separate) sento/onsen (communal bathing). Common at the more traditional hotels. You have your modesty towel 😅 to use if you wish. Mattered were two male baths- indoor and outdoor. Indoor was beautifully hot and large in size and being indoor, the steam is a great feeling. Outdoor one is smaller (4 people), and is nice and warm and allows a good balance of being able to moderate your body temperature. Both look at our the water. Don’t be shy to go and use these facilities, great place to talk with people whilst relaxing or keep to yourself. Town is an old port town and is very quiet, not many cars around or people. By 6pm you might see a handful of people walking around. Dining options are limited outside the hotel but they are there, if you walk around the street you will find enough dining options. It’s a beautiful town and easy trip to Nachi taisha. Info office at the station if you need, they speak English and happy to help you. Great time and highly recommend this hotel."

"I love the onsen beside the river"

"The best sleep we had for the whole trip"

"We thought the staff were so accommodating. Nothing was a problem. We asked to cancel our Japanese breakfast and they applied the cost as a credit toward our dinner meal, which was excellent. Provided an extra pillow and always had fresh towels for the onsen. They also helped with directions to various places we visited. Beautiful view of the river from where you sit in the onsen. Arigatogozaimasu!"