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"Our stay at Nishimuraya was absolutely amazing. From the second we stepped in all the way u til check out. The staff is very friendly and helpful. They take youd luggage to your room and give you an explanation of the room set up and customs. They provide yukatas to wear to the onsens and shoes. The foodbwas out of this world and a grwat opportunity to try a traditional Japanese meal. I cant say enough good things. My only regret is that we didn't stay longer. "

"Had a wonderful stay, the open air bath rooms are incredible and the staff are so attentive. Will come again "

"Beautiful room, very helpful and friendly staff, fabulous breakfast, staff got us a lunch reservation, great access to the 6 onsen. Quiet and lovely town to get restore and rest!"

"This ryokan is a throwback to times gone by. Excellent customer service was provided by rrr staff"

"We stayed for 2 nights. The property is a bit old but the service was very good even tho the front office staff didn’t speak English well but at least he tried Abd we could still communicate with him. The dinners and breakfasts were very good and we were served by a Taiwanese guy working there. We could communicate with him in both English and Mandarin easily. We loved the Kaiseki dinners and the lovely breakfasts. The onsen was good because hardly anyone from the ryokan used it. Most of the guests staying there used the 6 popular public onsens (1 was under renovation) offered to us. Good experience staying in such onsen town with beautiful canal. "

"The hotel has been recently rebranded and is undergoing extensive renovations. The bits they've finished, like the rooms and the dining room, are new and shiny. The room itself was comfortable. It's close to the town, which has good izakaya and other options if you're not on a meal plan. There is also a Lawson close-by. On weekdays especially the hotel is an active construction site inside and out. It probably isn't what the workers want, to have to share a construction site with guests. It also felt a bit odd as a guest e.g. the workers congregate/socialise/smoke in a space inside the hotel entrance. I realise they are trying hard to improve the hotel, and the hotel staff were courteous and helpful at all times. The state of construction is reflected in the price, which is cheaper than nearby options. I read about the construction in advance from Japanese language reviews on other sites, so it wasn't a complete surprise."

"Great hotel close to the station. The staff is really amazing. The rooms are simple yet very good. Great Internet connection even for video calls. The free breakfast was just amazing (you can bring it up your room if you want) Just make sure not tk book a smoking room if you don't smoke like I did... But if you do, they have sprays that help with the smell!"