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"Nice big, new, clean room. Amazing breakfast buffet. Convenient walk to the station, castle ruins, and Taisha. A little confusing at first because you enter on the ground floor by the parking garage, but the check in lobby is on the third floor. Just go up and have a nice stay."

"Simply put - the two cave onsen at this hotel are fantastic. And indeed, there are several other onsen pools to choose from too. I was lucky to go when the sea was quite rough, and sitting at the front of the cave onsen, soaking in the hot spring while watching the waves breaking on the rocks outside was a really soul satisfying experience. The hotel itself is like a wild bubble-era project and is simply huge with plenty to explore. It was hard to take it all in - I was really absorbed just wandering around. The (seemingly) endless escalator ride up to the adjoining hotel block was a bit unique to try too. There is a helpful mini-bus and turtle themed ferry to and from the town centre ( only 10 minutes walk from station to ferry / bus) and it runs frequently. Can’t say there there were many dining options within the hotel itself, the breakfast and evening buffet are just fine plus two extra small cafe style casual restaurants on-site. No bar or coffee shop ( but you can sit in and eat snacks / coffee at the on-site Lawsons convenience store. Nothing gourmet - come for the onsen, not for dining. (though some decent small dining places in town if you wish to hop over on the ferry and back) The room was huge with a nice sea view in our case. Futon style sleeping was comfortable. Everything clean and working. All in all - lovely! I and my wife had a very memorable break here."

"We thought the staff were so accommodating. Nothing was a problem. We asked to cancel our Japanese breakfast and they applied the cost as a credit toward our dinner meal, which was excellent. Provided an extra pillow and always had fresh towels for the onsen. They also helped with directions to various places we visited. Beautiful view of the river from where you sit in the onsen. Arigatogozaimasu!"

"Excellent onsen hotel experience. Very comfortable room and excellent food at the restaurant. Not much to do in the town, but hotel is great. Walking distance to Kii Katsuura train station. "

"Unforgettable experience. Excellent staff, very professional and kindness. "

"Wonderful and pleasant staff. Nice clean and safe hotel."

"Quiet and close to the whale museum. However, not many dinning options near by unless you drive. Public transport is limited as well."

"Fantastic."

"Spacious and comfortable hotel with great view from room and also outside spa. Lounge service with drinks and snack was wonderful, too. Definitely we’ll come back."