Find all hotels by Independent in Kanzenze

"The hotel is positioned right across from the lake. Beautiful and tranquil property. Breakfast mostly fruits, eggs, juice, coffee and African tea. The rooms need upgrades, remodeling, better colors on the wall, better paintings. TV in the room did not work. WiFi here is terribly bad and horrible. Those things management and owners need to take into account and fix it. Also, when you pay for your stay thru Expedia they automatically receive notification that customer paid but when you check in they keep asking to show proof that you paid which is absurd and ridiculous. Other than that the place is beautifu. From hotel to city center by moto taxi is RFW1,000, don't pay more. Boat ride outside of the hotel is RWF15,000 for one hour. I would not recommend hot spring because is not hygienic, dirty and trashy. "

"Very nice hotel with outstanding staff. Ill come back again."

"Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic"

"it is a good stop over to volcano national park. about 20 mins drive. the property is okay. it was well kept. the room was gorgeous but the mattress was terrible. it is hard and gave me backache. the breakfast can be made better. the staff is nice. "

"Lovely and large room with king bed and a fire place. Ensuite was also large. They also put hot water bottles in our bed at turn down - such a lovely gesture. Staff are extremely helpful and welcoming. Food good and fresh too. We also saw a Golden Monkey there too. Nb. Worth noting that the laundry service doesn’t include ironing/pressing."

"All the staff were very nice and warm and made us feel very welcomed. Starting from the manager, Kai, who checked us in and explained everything about the property to us, to the service staff who brought us water, the staff who started the fire in our room and the the waiter who served us during the meals. Small touches like cleaning up our boots and loaning us the gaiters. Chef coming out to ask what we liked. Really appreciate Ed"

"Very friendly and helpful staff with a restaurant on-site and the historic hotel/hangout across the street. A bit far from the national park. No fan, AC or mosquito net in room. Luckily, I didn't need the latter. A bit worn around the edges, but relatively comfortable. "

"It was such amazing stay. We will come back very soon and as often as we will be able to do it. Thank you Patrick, Nshuti, Angelic, the Chef and all the staff in general. We need to buy now a 4 x 4 car especially for our upcoming stays at Palega Beach Inn !! "