8/10 Good
Kelly
Traveled with partner
22 December 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for white sands and as a returning customer (who previously stayed at the Kantenah), I was very excited to stay at the white sanes side of the resort - however it turns out it was heavily under construction on that side and I spent all my time at the other 2 resorts. While the resorts are very beautiful and I have no complaints about them, I was looking forward to the beauty of white sands and was unable to see anything as everything was tarpped up. It was disappointing, especially since I previously got married here and wanted to revisit it, but it was closed. Also it was kind of dangerous that we had to walk along the roadway that the trollies drive on to get to the other resorts because of the construction. Especially dangerous at night time since there are no lights on this roadway. I would have very much loved to have seen the resort I booked at. I also woukd have like to kave known in advance that it was under construction and maybe I would have booked at the Kantenah or Colonial instead. I also did not enjoy being harassed every day by the TRS promoters trying to sell us on the members only buy in.
I love the Grand Palladium resorts in the mayan riveira. I just wish we didnt book white sands under false pretenses. Construction is understandable for upkeep, but if I had known, it would have saved a lot of stress and hassle upon arrival.
Kelly
Stayed 7 nights in Dec 2024