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Grand Palladium White Sand Resort & Spa All Inclusive

4.0 star property
Property with private beach, full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

6 outdoor pools, pool umbrellas, sun loungers
Outdoor wedding area
Aerial view
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath
Lobby sitting area

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • On private beach
    On private beach
  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • All inclusive
    All inclusive
  • Room service
    Room service

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Junior Suite Single use Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Day bed
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Beachside

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Day bed
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside | Minibar, in-room safe, desk, laptop workspace

Suite, Beachside

Highlights

Furnished balcony
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Day bed
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake | Minibar, in-room safe, desk, laptop workspace

Romance Bungalow by the lake

Highlights

Furnished balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Day bed
  • 69 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Day bed
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View | Minibar, in-room safe, desk, laptop workspace

Suite Garden View

Highlights

Furnished balcony
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Day bed
Ceiling fan
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Pool
Hot Tub
Breakfast included
8.0 out of 10, Very Good, (1021)
Grand Palladium Kantenah Resort & Spa All Inclusive

About the neighborhood

Map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

What's nearby

  • Akumal Beach - 7 min drive - 7.6 km
  • Akumal Ecological Center - 11 min drive - 11.5 km
  • Half Moon Bay - 14 min drive - 13.2 km
  • Yal-ku Lagoon - 15 min drive - 13.7 km
  • Xel-Há Park - 19 min drive - 20.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 66 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬8 min walk
  • ‪Guacamayas Bar - ‬6 min drive
  • ‪Mezcal Lobby Bar - ‬9 min drive
  • ‪Beach Bbq - ‬6 min drive
  • ‪Lobby Bar White Sand - ‬1 min walk

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Upscale all-inclusive property refurbished in 2019 and located near Akumal Beach
A free breakfast buffet, 2 swim-up bars, and a beach bar are just a few of the amenities provided at Grand Palladium White Sand Resort & Spa All Inclusive. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Treat yourself to a facial, a massage, or aromatherapy at Zentropia Palladium Spa & Wellness, the onsite spa. Be sure to enjoy Mexican cuisine at one of the 5 on-site restaurants. The gym offers Pilates classes and fitness classes; other things to do include basketball, volleyball, and scuba diving. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy the following perks during your stay:
  • 6 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Tennis courts, express check-in, and babysitting (surcharge)
  • A banquet hall, evening entertainment, and games
  • Guest reviews speak highly of the helpful staff
Room features
All 264 rooms feature comforts such as private indoor spa tubs and furnished balconies, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with jetted tubs and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 5 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 2 bars/lounges and 1 beach bar
  • Room service available

Restaurants on site

  • La Adelita
  • El Dorado
  • Sumptuori
  • Portofino
  • La Lola

Things to do

  • 6 outdoor pools
  • 5 spa tubs
  • Fitness classes
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Magnifying mirror
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • Games
  • Mosquito nets

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Day bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from August 26 2024 to December 15 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium White Sand Resort & Spa All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool. The property will be renovating one of the pools from August 26 2024 to December 15 2024 (completion date subject to change).

Is Grand Palladium White Sand Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium White Sand Resort & Spa All Inclusive?

Self parking is free at this property.

What time is check-in at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Grand Palladium White Sand Resort & Spa All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Grand Palladium White Sand Resort & Spa All Inclusive located?

Nestled on the beach, this Kantenah property is 4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park.

Grand Palladium White Sand Resort & Spa All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 264 out of 567 reviews" "
Rating 8 - Good. 163 out of 567 reviews" "
Rating 6 - Okay. 62 out of 567 reviews" "
Rating 4 - Poor. 36 out of 567 reviews" "
Rating 2 - Terrible. 42 out of 567 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin G

Stayed 7 nights in Oct 2024

10/10 Excellent

Alla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 6 nights in Nov 2024

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities
no. no. no. dont stay here.
Stayed 4 nights in Oct 2024

10/10 Excellent

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food services , many options in the buffet great live music entertainment swimming pools very good , room well clean and well maintained, the only dawn side was the lacking of transportation at night between lobbies and the beaches to many rocks other than that everything is great in this resort
Stayed 10 nights in Oct 2024

2/10 Terrible

Elise

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities
No transport to and from airport included in all inclusive package from expedia, no option to even purchase. Taxi 400usd round trip. Can never book into the good restaurants concierge doesnt answer phone. Room service consistently took 1.5 hours between 17 of us in 5 rooms when told 20 mins. Our child dropped a plate and cut her foot and no help whatsoever. Asked to clean room 3 hours later still broken glass and 10pm when kids need to sleep. Food poisening from under cooked chicken and brazilian restaurant.
Stayed 7 nights in Oct 2024

4/10 Poor

Thomas

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Like: Everyday average staff. Nice, helpful, and accommodating. Dislike: Dated resort. Hard sell timeshare club sale. Food was average to poor at time. Transport around the resort was not organized unless you sign up for the club or were in TRS. Beach was a joke. No real beach in most locations. TRS and family select have ok beaches but still not what I expected. Most alcoholic drinks are watered down or bad brands unless you are in TRS or the club. White sands lobby smelled of sewage unsure if it was related to construction. AC and refrigerator were down at check in. Room service ordering was poor. They always left off one or two items.
Stayed 5 nights in Sep 2024

4/10 Poor

Loredana

Disliked: Cleanliness, property conditions & facilities
stained sheets and bedding No ac for a day No hot water for two days
Stayed 4 nights in Aug 2024

2/10 Terrible

Khustaba

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Justin L

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a ton of mosquitos, the staff was rude at times and the bar tenders were definitely not qualified bartends aside from one person, there were a so many flies one day on the food that I feel they are negligent when it comes to sanitary conditions I would not recommend this resort.
Stayed 4 nights in Jul 2024

6/10 Okay

Monifa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I drove to your property and the staff seem unfamiliar with people who drive their own vehicle on the property. It took over an hour for us to get clear directions on where to park and where to check in we even drove through areas of the property that were not meant for vehicles, based on the directions given by your staff. When we finally checked in and found our room, we decided to hang at the beach. We were approached several times by guys trying to sell products. This is the first resort I ever said I would never return to.
Stayed 1 night in Jul 2024

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Samaneh

Stayed 3 nights in Jul 2024

8/10 Good

Domenica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the White Sands for 5 days and very much enjoyed it. Here are the good and the bad: Drinks bad. There is no real juice on the property, neither at the bar or the buffet. Everything is a weird cheap tasting artificial "fruit" flavor. Best of the bunch was passion fruit, depending on who mixed it for you; it was passable in a margarita or mojito. On day 3, I gave up and just had seltzer with lime. The house red wine is pretty good. AC worked, but the room always felt damp. Food: mostly mediocre. We preferred the buffets because you could always find something that was good. Tacos and Mexican food were great. Hibachi station at the Hacienda was great, too. Fruit always delicious. Service generally better at the Dahlia. The only good restaurant we ate in was Sumptuori, whose beef seemed to be better quality than the buffets, and our chef Paulino was great. The Paisana and Portofino had good salads, but none of us liked our entrees. Meat was chewy and pastas tasted weird--the butter in brown gnocchi butter sage sauce was margarine, I think, and there was no sage. The filling in the ravioli not good. Tiramisu nice, though! Good: beautiful grounds, super nice staff, & immaculately clean pool at the White Sands. Loved the jungle paths from the WS to the Colonial. Lots of activities! We love archery with the fabulous Mafer, water aerobics with Miguel. and playing pickle ball as a family. The boys had a great scuba experience. We used the gym twice-very good!
Stayed 5 nights in Jun 2024

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, property conditions & facilities
The location is amazing. The facilities are amazing. The spa is amazing. The people working there are amazing. The food / restaurants / bars / service and convenience are lackluster: (1) why do I need to sign multiple copies of forms to bill anything to the room (why can’t they use our bracelet key)? You can write down any room number and chicken scratch! (2) no top-shelf options for alcohol (at any price) (3) restaurants are all essentially the same back kitchen / bar with the same cookie cutter (Soviet) format. No seemingly natural juices. Coffee meh. No coffee shop. Open buffet times odd for a resort (why do I need to be racing to catch a meal)? (4) Limited options for kids and teens other than the pool/beach – why can’t they have a separate spa for families? (5) why am I waiting 15 minutes for a transport to the other lobby or room which is far away? Just didn’t feel the love.
Stayed 5 nights in Jun 2024

8/10 Good

Fidel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and well maintained but the mosquitos owns the property
Stayed 3 nights in Jun 2024

6/10 Okay

Fazlia Khatoon

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2024

6/10 Okay

mario, Las vegas

Disliked: Staff & service
Stayed 7 nights in Jun 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Emily

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not Coming Back
This was our fourth stay at this resort, the last visit being 12 years ago when it was under its former management. It was SO much better then- the food, the service, everything. They've let the beach erode so much we spent 0 minutes on it, the sea weed was so thick there were no fish around, we used to snorkel there, not this time. So many of the things that used to be included in this "all inclusive" resort is now add on charges. Service at the food places was so bad one night I didn't even get my food, my wife and son got there's but mine never came out. Finding water to drink was hard. We brought our big cups thinking we could just fill them up at the bars and be good. Instead we had to go to lobby to ask for bottles of water. Point being, if we'd never been here before it would have been okay but because we used to get more value for our money we won't be coming back Oh, and yes, they've allowed some of the facilities fall apart while concentrating on trying to take over half the resort for the adults only part (TRS). The White Sand lobby smelled like sewage.
Stayed 7 nights in May 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

4/10 Poor

Sarah

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Sadly the beaches were full of seaweed and no proper equipment to clear them. The employees tried but there was just too much, they needed skid steers, not rakes.. The lobby area had a disgusting raw sewage smell ...it was repulsive but nothing was done to ammend it. Its a shame because otherwise the resort was quite nice. I wouldn't go back to this particular resort. The TRS side was much better and even there the food was hit or miss.
Stayed 7 nights in May 2024

4/10 Poor

Briana

Stayed 4 nights in May 2024

6/10 Okay

Angie

Traveled with partner
I've stayed at nicer resorts, which probably skews my perspective. Overall the property is just way too huge, but it helps that they have carts that take you all over. Beach is not kept well, and we found the smell around the property repulsive because of the ponds/lakes all around. However, there were many pools that weren't too busy and the buffet was okay.
Stayed 1 night in May 2024

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sports bar food was nasty. I wished there was authentic Mexican food at the buffet station. I didn’t quite understand how certain shuttles picked you up or said they couldn’t take you to your destination.
Stayed 4 nights in Apr 2024

4/10 Poor

servius

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The locals were mean at times
Stayed 3 nights in Apr 2024