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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 6 outdoor pools

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Photo gallery for Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

6 outdoor pools, pool umbrellas
Private beach, white sand, sun loungers, beach umbrellas
18 bars/lounges, 3 swim-up bars, 2 beach bars
Outdoor wedding area
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Highlights

Furnished balcony
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
  • 37.12 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years) | Free minibar, in-room safe, individually decorated, desk

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Highlights

Furnished balcony
Individually decorated
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Renovated in 2023
  • 103 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years) | Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Highlights

Furnished balcony
Individually decorated
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Renovated in 2023
  • 37.12 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years) | Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Highlights

Furnished balcony
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
  • 51.5 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

About the neighborhood

Map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710

What's nearby

  • Akumal Ecological Center - 9 min drive - 10.7 km
  • Akumal Beach - 9 min drive - 10.8 km
  • Riviera Maya Golf Club - 9 min drive - 13.2 km
  • Yal-ku Lagoon - 13 min drive - 12.9 km
  • Half Moon Bay - 18 min drive - 12.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬4 min drive
  • ‪Beach Bbq - ‬4 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk
  • ‪La Hacienda - ‬1 min walk

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Luxury all-inclusive property refurbished in 2023 and located near Akumal Beach
Free full breakfast, free water park access, and 3 swim-up bars are just a few of the amenities provided at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. With a private beach, 2 beach bars, and beach massages, this property is the perfect place to soak up some sun. Indulge in a body treatment, a facial, and a massage at the onsite spa. At the 15 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Italian cuisine. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a free daily manager's reception and a terrace.
Other perks include:
  • 6 outdoor pools and a children's pool, with a waterslide, 3 swim-up bars, and pool umbrellas
  • Free valet parking
  • Express check-out, express check-in, and concierge services
  • Multilingual staff, a 24-hour front desk, and a porter/bellhop
  • Guest reviews say great things about the helpful staff
Room features
All 170 individually decorated rooms offer comforts such as private indoor hot tubs and 24-hour room service, in addition to thoughtful touches like furnished balconies and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Bathrooms with jetted tubs and rainfall showers
  • Smart TVs with cable channels
  • Wardrobes/closets, free infant beds, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Similar properties

Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
8.0 out of 10, Very Good, 1,072 reviews
Grand Palladium Kantenah Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Full-service spa
  • Outdoor pool (guest access)
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Facilities fee: MXN 35 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Frequently asked questions

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

Is Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Valet parking is free at this property.

What time is check-in at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yes, the property is all-inclusive.

Where is Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive located?

Nestled on the beach, this Kantenah property is within 6 mi (10 km) of Xpu-ha Beach, Puerto Aventuras Golf Club, and Tajma Ha Cenote. Ecopark Kantun Chi and Cenote Cristalino are also within 6 mi (10 km).

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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 93 out of 139 reviews
Rating 8 - Good. 23 out of 139 reviews
Rating 6 - Okay. 15 out of 139 reviews
Rating 4 - Poor. 4 out of 139 reviews
Rating 2 - Terrible. 4 out of 139 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lety

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort would definitely recommend
Stayed 4 nights in Feb 2025

10/10 Excellent

Parsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with amazing staff and very well maintained property
Stayed 7 nights in Mar 2025

10/10 Excellent

Avery Wayane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!
Stayed 6 nights in Mar 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice.
Stayed 7 nights in Mar 2025

10/10 Excellent

Adrianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, spotless rooms and common areas. Excellent friendly service, great variety of nightly entertainment
Stayed 6 nights in Mar 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Will definitely be back!
Stayed 8 nights in Mar 2025

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service at the hotel and restaurants were amazing. Beautiful Hotels, very clean and well maintained.
Stayed 10 nights in Feb 2025

10/10 Excellent

Yimeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 7 nights in Mar 2025

10/10 Excellent

Reece John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family Selection beach is awesome, hammocks, cabanas and loungers everywhere. Water was perfect turquoise blue 👌
Stayed 8 nights in Mar 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating. Villa 40 is a must and the butlers, Emmanuel and Luis, are amazing. Great resort, with great people, making great memories.
Stayed 9 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Mar 2025

10/10 Excellent

Lucrecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved loved everything about this resort and the experience!! We are definitely coming back.
Stayed 7 nights in Mar 2025

10/10 Excellent

Justin S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing week for family vacation!! Great amenities, staff was super friendly, great service and even better service from our butler Mr. Abraham!! He paid attention to small details and made our trip a very memorable one!
Stayed 7 nights in Mar 2025

10/10 Excellent

Lindsay Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at family selection. Our Butler was so incredibly helpful. Loved our private pool and the Nest . Room service was amazing . Staff were so kind and helpful. Loved so many things about this resort. Will definitely be coming back.
Stayed 9 nights in Mar 2025

10/10 Excellent

Marie-Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 7 nights in Mar 2025

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and helpful
Stayed 4 nights in Feb 2025

8/10 Good

Tyra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, walking distance to the beach, great service. Abraham, our butler, was great. Very attentive and took care of the little details so I could relax. My only feedback was the ants in our room ruined room service and the buffets during the day weren’t great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Saeed Zafar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gerardo and Erick made our stay at Family Selection excellent. They helped us make several reservations and made everything very luxurious. Definitely a 5 star rating for both of them.
Stayed 7 nights in Feb 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything during this trip, from the seamless check in and check out to the point that beach is spectacular, staff is very attentive, service is on another level. Rooms and the grounds are beautiful. Food was good, but closer to 4 star quality. One thing we wish there was more variety of nights shows. Overall great stay, would definitely recommend to visit.
Stayed 9 nights in Jan 2025

10/10 Excellent

Angela Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making our vacation so wonderful! The staff was so kind, the food was amazing and the cleaning was really good. We hope to go again!
Stayed 6 nights in Dec 2024

10/10 Excellent

Aleksey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 7 nights in Dec 2024

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with a pristine beach. Lush landscape makes it so beautiful inside the property. A wide selection of restaurants. Plenty of activities available. The room service is excellent. We greatly enjoyed our stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente!
Stayed 7 nights in Dec 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week in the Family Selection in a swim up suite. We have a 9 and 12 year old. It was nice having the pool area outside the suite for them to hang out in. The food at the buffets are decent. A good amount of fresh grilled items. Book the restaurants in advance. IMO El Dorado (get Filet Mignon), Japanese Restaurant, and Italian Restaurant are worth booking. The Thai and Brazilian places were not great. Staff are awesome. We had a Butler and it was so handy, they are so responsive. The only warning I would say is it is a great place to go as a family or someone looking for a relaxing vacation. If you are looking to party hard the night time entertainment is OK and the adults only TRS pool seemed to be filled with 60 who were not exactly in the partying mood. It was a great place for what we wanted.
Stayed 7 nights in Mar 2025

10/10 Excellent

JoLynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of four has been traveling to the Riviera Maya for the past 13 years. We always spend spring break at different resorts. This was our second time (first trip was on 2020 post Covid) to the Grand Palladium. We loved our first stay, but our recent visit was absolutely wonderful!!! The new Family Selection program is great! The resort is beautiful and well maintained, but the employees make the difference. I cannot say enough good things about them all. Everyone smiles and says hello! They are incredibly friendly and helpful. Humberto was taking care of us prior to our arrival and treated us as royalty during our entire stay!!! Can't thank him enough for our best stay on the Riviera Maya!!! Butlers Paris, Emmanuel and Luis were incredible as well! The maid service provided was impeccable which was greatly appreciated!!! I cannot recommend this property and the Family Selection highly enough! So grateful and blessed to have had this experience!
Stayed 7 nights in Mar 2025