The ryokan was very clean and comfortable. My room was in good condition, and the bathroom fixtures were up-to-date. The ofuro (Japanese style bath) was small, but deep enough for me to soak up to my shoulders.
There were a lot of little details that made me feel taken care of: they provided a yukata that fit me appropriately, they had perfumed the hallway with incense shortly before showing me to my room, they gave me good recommendations for curry restaurants and a sake shop, and the manager personally dragged my giant heavy luggage to a nearby courier and helped me send it to my next hotel. The staff were really great, I felt like they respected my boundaries, but when I engaged with them, they were warm and helpful.
The manager spoke really good English. The rest of the staff spoke very little English, but with my limited Japanese and their patience, we were able to work things out.
I felt very at home at Murataya. I wish I could have stayed longer!