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"As it is soft opening, the main attractions are not ready. The bathrooms also hv a smell. It has to do with the air ventilator. This is something the management needs to look into it and find the cause. Otherwise, the review will always be negative."

"The property was ok however one of the water heaters for the shower was not working during our stay. Affected our daily routine during the stay as everyone shared a toilet to shower and Genting is generally cold. We were compensated for this (Thank you). The trip to the resort is about 15-20mins drive, not too bad considering the price of this place and the ones in the Genting resort itself. There’s also good food nearby. "

"1. I booked through Expedia. Price was very good value for money. 2. Confusion about whether the Expedia Itinerary # was sufficient for check in, or whether an Ion Delemon Booking No. was required. 3. Card key didn't work the first time, causing inconveniece."

"Property lacking in basic amenities. Did not even bother to change the bed sheets & towels even after I had specifically requested the front office to change it "

"Fantastic views. Covered in cloud a lot of the time as well. Most surreal experience."

"Place was wonderful!. Nearby amenities. But reception staff was using a lot of tissues placing them on the table and was having running nose. Must correct all these as it was the front desk. Other than that, staff were friendly and helpful."

"Great experience. Better than I had anticipated. Clean and comfy apartment with nice views of the highlands. Quiet and yet not too far from food outlets. Would recommend for families."

"The shower was great the room nice and clean. The front desk was very nice checking in and out. They were nice and gave us a late check out. Only improvement i would suggest is that the bed is a little to firm (not uncomfortable, but not comfortable either)"

"This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready. "