6/10 Okay
Aasif
9 November 2024
Liked: Cleanliness
Disliked: Staff & service
One of the nicest locations I have ever seen for a hotel, however, the staff service is below, much below expectation.
The check in lady was lovely but her manager/supervisor (in Mack suit) was rude to his staff and behaving in a way that he was more important than any mortal hotel guests!
I stay in different hotels and have gold status in a few, but this is the first time I was told the rooms are available but I will have to pay the full early check-in price if I want that and the supervisor was instructing the front desk to say this to me.
The restaurant closes after 10pm but from 9pm the staff were very reluctant to serve food as they were “closing soon”!
My wife waited for 25 minutes for a portion of chips which they gave to someone else and never apologised and it was so late that their kitchen was closed.
Aasif
Stayed 1 night in Oct 2024