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"Had a 10 night stay in Swissotel Grand Shanghai and enjoyed the great service throughout. All their service staff were very warm and friendly. The hotel itself is a little dated, given its an old building, but relatively well maintained. Our original room window wasn't able to close properly after we ventilated the room, the staff quickly accepted our request for a room change and even upgraded us to a slightly better room at no charge, and gave us free breakfast to go with for our remaining...

"Good location but maintenance is poor!"

"Staff is very helpful and can comunicate well in English. This is my fifth stay at this hotel in last 12 months. Shirley Ma in breakfast room always welcoming to me and take soecial care of my dietry needs . Always make my stay like home.because of her i look going for breakfast. Thank you Ms. Ma."

"Convenient and nice room."

"We will stay in the property again if we go back to Shanghai."

"So I booked for a classic room (lowest) but got upgraded to executed because the gym was underconstruction. The upgraded room was on 22nd floor and it was updated and clean, not huge but I was by myself and king size bed was more than enough. The staff are all super friendly and helpful, and they are all super eager to help whenever I have some questions. My breakfast experience however could have been improved as both of my day there consisted of some loud arguments either between staff and...

"Loved location, the character and history of the hotel and staff were excellent "

"Amazing. I can’t wait to return."