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"The location is excellent! The hotel is not very well maintained. You can see rusted spot in the bathroom, or footlights fall off from the wall deco in the hallway, and many more. But hotel staffs were very friendly and helpful. My stay in this hotel was comfortable."

"Love the style, services and its really clean!"

"Lovely stay at this property. Staff were friendly and helpful, and went out of their way to help us with an early check in, and even make restaurant reservations. Rooms were also spacious and clean. "

"Loved it!! Prime location, luxurious room, friendly staff, and they spoke English, which was a plus. Got newspaper delivered to our door every morning. If you like Xiao Long Bao or crabs, be sure to try their restaurant on the 2nd floor. "

"Nice place and nice staff. A block or so off Nanjing Road, walking distance of The Bund. We enjoyed our stay here"

"Very convenient location "

"The service was good and the the staff was nice and good service all the time. The cleaning of room amazing!"

"Had a 10 night stay in Swissotel Grand Shanghai and enjoyed the great service throughout. All their service staff were very warm and friendly. The hotel itself is a little dated, given its an old building, but relatively well maintained. Our original room window wasn't able to close properly after we ventilated the room, the staff quickly accepted our request for a room change and even upgraded us to a slightly better room at no charge, and gave us free breakfast to go with for our remaining stay (separate note, the breakfast quality isn't good for a 5-star hotel I must say). A few tiny gestures illustrated their attention to details, e.g. giving us extra bottles of water, tissue, as we both were having a bad bout of running nose and cough. We also did a fair bit of online shopping and they've also assisted us kindly in the deliveries to the room without fail. Will definitely consider to return here to stay whenever I return to Shanghai in future. "

"this is nice marriott hotel but clean & modern & keen staff. good size rooms. i may trry the executive floor next time has good gym + pool The only drawback is proximity to subway station is short walk. plenty malls nearby with normal fast foods kfc etc shopping malls are approx /mins walk away good blue frog western style restaurant opposite with good draft beers selection+ happy hours till 8pm. good range of grilled foods/steaks etc & fair prices "