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"Good hotel, but very bad check out service. Too few staff, too long process. And no more coffee machines in the rooms."

"Good location but maintenance is poor!"

"Personnel from all departments -- from doormen to reception to concierge to room service to restaurant staffers -- all showed professionalism and great care to hotel guests. The level of service tops any 5-star international hotel chains. The breakfast buffet is a delight. Though not the biggest spread, the quality of food is unparalleled. I love the pastries, they are all made in house. Special thanks to the head chef and Yoyo Meng at the restaurant. The paramount Gallery Hotel is going to...

"Overall a very satisfactory stay , friendly staff with good service, and the property is well located "

"We will stay in the property again if we go back to Shanghai."

"solid hotel, but gym facilities were under renovation without notification to customers that it was unavailable"

"Loved location, the character and history of the hotel and staff were excellent "

"lovely hotel"