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"We have stayed at many five-star hotels around the world, but the service at The Shilla is truly in a league of its own. The rooms are spacious and comfortable, and every staff member I encountered – including the valet attendants and service car drivers – spoke English to a high standard. If I had to identify a fault, which is difficult, it would be the use of individually plastic-wrapped cups in the rooms, which are replaced daily during servicing. This seemed excessive and not particularly environmentally friendly. Additionally, upon check-in, I was informed that the gym and indoor pool would be closed for renovations throughout the entirety of our stay. I clarified this several times, as it seemed unusual given that we had not been notified beforehand. However, I kept seeing guests dressed in gym attire in the lifts. On the fourth day, I enquired directly at the gym and was told that it had only been closed for one day. Unfortunately, due to this misinformation, we missed the opportunity to use the gym and indoor pool, which was disappointing."

"👍"

"Excellent location"

"Very good location if you are on a shopping mode. Walking distance to Lotte Mall "

"Surprisingly quiet in a great location with wonderful staff"

"Pretty good place and excellent value. Only a few minor things like not having cups to hold toothbrushes, grouting that has some stains in the bathroom and an Aircon unit display that is partially damaged. There was only 1 cleaner I saw working on the floor I was on. But the room was large and modern with both walk-in shower and hot tub. Also includes sockets for any mains plug type on the desk"

"GOOD STAFF"

"I love Toyoko Inn Hotels, knowing there is one in Gangnam neighborhood in Seoul It was my first option. Lovely hotel with friendly staff. Japanese comfort in Korea. Beds aré very comfy and has a great sleep. Pillows are the best pillows in any hotel chain. Buffet breakfast was great, lots of options: Western and Korean. Locations is super good in Gangnam neighborhood full of shops, restos, eateries, bars and people all day and night. "

"Very good"