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Hotel Casa HX - Adults Only

3.5 star property
Adults-only hotel with a rooftop terrace and an outdoor pool

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Casa HX - Adults Only

Spa Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Front of property - evening/night
Bungalow | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Breakfast and lunch served
Terrace/patio

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant
The price is AED 309
AED 380 total
includes taxes & fees
10 Nov - 11 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room

Highlights

Individually decorated
Air conditioning
Pillow menu
Renovated in 2022
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Ceiling fan
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite

Master Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Master Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Kitchen
Pillow menu
Renovated in 2022
  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 King Bed

Highlights

Furnished balcony
Separate dining area
Individually decorated
Air conditioning
Pillow menu
Renovated in 2022
Ceiling fan
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Spa Suite

Spa Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Spa Suite

Highlights

Furnished balcony
Separate dining area
Individually decorated
Private indoor spa tub
Air conditioning
Kitchenette
Pillow menu
Renovated in 2022
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Plunge Pool

King Suite with Plunge Pool | Egyptian cotton sheets, premium bedding, minibar, in-room safe

King Suite with Plunge Pool

Highlights

Deck/patio
Separate sitting area
Individually decorated
Private plunge pool
Air conditioning
Pillow menu
Renovated in 2022
Ceiling fan
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 2 Queen Beds

Highlights

Furnished balcony
Separate dining area
Individually decorated
Air conditioning
Kitchenette
Pillow menu
Renovated in 2022
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

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9.0 out of 10, Wonderful, (131)
The price is AED 362
AED 447 total
includes taxes & fees
7 Nov - 8 Nov
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About the neighborhood

Map
Av Pedro Joaquín Coldwell Predio 006, Manzana 0115, Zona 002, Lázaro Cárdenas, Isla Holbox, QROO, 77310

What's nearby

  • Bioluminescence Beach - 5 min walk
  • Punta Coco - 7 min walk
  • Holbox Beach - 11 min walk
  • Holbox Letters - 4 min drive
  • Holbox Ferry - 5 min drive

Restaurants

  • ‪The Hot Corner's Bar - ‬4 min drive
  • ‪Casa Alebrije - ‬4 min drive
  • ‪Las Panchas - ‬4 min drive
  • ‪Carolinda Beach Club - ‬11 min walk
  • ‪Zomay Beach Bar - ‬19 min walk

About this property

Hotel Casa HX - Adults Only

Hotel by the ocean, revitalized in 2022
Consider a stay at Hotel Casa HX - Adults Only and take advantage of a poolside bar, a rooftop terrace, and a garden. Treat yourself to spa services, such as a deep-tissue massage or a facial. The on-site restaurant, Roof Top HX, offers breakfast and lunch. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Bike rentals, a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • Wedding services, smoke-free premises, and luggage storage
  • Concierge services, a TV in the lobby, and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms are individually decorated, and have comforts such as premium bedding and pillow menus, in addition to perks like air conditioning and bathrobes.
Other amenities include:
  • Bathrooms with free toiletries
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Restaurants on site

  • Roof Top HX

Spa

  • Facials
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 250 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Casa HX Hotel Isla Holbox
Casa HX Hotel
Casa HX Isla Holbox
Casa HX
Hotel Casa HX
Casa Hx Isla Holbox
Hotel Casa HX Adults Only
Casa HX Optional All Inclusive
Hotel Casa HX - Adults Only Hotel

Frequently asked questions

Does Hotel Casa HX - Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Casa HX - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa HX - Adults Only?

This property doesn't offer parking.

What time is check-in at Hotel Casa HX - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel Casa HX - Adults Only?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Casa HX - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM–7:00 PM on request. A fee of USD 250 per vehicle applies.

Where is Hotel Casa HX - Adults Only located?

Situated by the ocean, this hotel is within a 15-minute walk of Bioluminescence Beach and Holbox Beach. Punta Coco Beach and Punta Coco are also within 10 minutes.

Hotel Casa HX - Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 139 out of 174 reviews" "
Rating 8 - Good. 22 out of 174 reviews" "
Rating 6 - Okay. 5 out of 174 reviews" "
Rating 4 - Poor. 4 out of 174 reviews" "
Rating 2 - Terrible. 4 out of 174 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gilberto, Memphis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food and relaxing atmosphere
Stayed 2 nights in Aug 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

10/10 Excellent

Teodoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hX..
The manager, Anaiza was truly amazing.. She was very helpful the four days we stayed there.. I gladly would recommend anyone to stay at this hotel..
Stayed 4 nights in May 2024

4/10 Poor

Vanessa

Stayed 3 nights in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

2/10 Terrible

ian

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience. I booked this hotel specifically as they advertised a jacuzzi room. When we arrived the jaccuzi would not heat and only had cold water, and it leaked all over. When we told the front desk of the issue they sent the handyman to resolve the issue. Hey told me the prior guests had an issue as well. The part was ordered to fix it, but it was not expected for at least 50 days. I would not have stayed here knowing that. I was forced to pack up everything and move to another hotel across the island that had this feature as I wanted to use the jacuzzi on my trip. My issue is that the hotel knows there is a problem and still advertises this room. The hotel is not ideally located - its a bit off the beach and somewhat secluded. Originally the staff was great until they learned I was leaving. Then attitudes changed. My review would have been slightly different if they staff was a bit more friendly when they caused an inconvenience and were not helpful or even kind about correcting their false advertising and mistake. I would recommend a different hotel
Stayed 7 nights in Feb 2024

2/10 Terrible

Esmeralda

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We booked here because of all the wonderful reviews. This was suppose to be our honeymoon vacation. It was a literal nightmare.. when we got here, no taxi wanted to take us to our hotel because of the location and how flooded it was. Which I understand but our hotel never informed us of this situation and as a business point of view that’s was wrong. Also once we finally arrived there was no electricity or water. We decided to stick it out due to us not being able to do anything about it. When we woke up the next day we went and asked for a taxi to come. They stated no taxi would come due to flooding. We decided it wasn’t much of a walk so we walked all the way from our hotel to the center and back for 3 days. I have literal blisters all over my feet from how terrible it was but it was the only way to go and get snacks or drinks. And no matter where you go it’s flooded. The hot water went out while my husband had shampoo on his head and didn’t come back until 20-30 minutes later. Also I asked for our money back for the last two days since there was literally no way we could stay one more day in this and they replied with Hello Esmeralda, unfortunately your stay coincided with one of the worst storms we have had in Holbox for more than 6 years, it was national news, we are very sorry for this situation, and we hope to be able to welcome you.. Just know if there’s any chance of rain at all taxis will absolutely not come this way and more than likely everything will be flooded.
Stayed 5 nights in Feb 2024

2/10 Terrible

Ahsan

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Few things—this hotel is located in the middle of nowhere and everything is inaccessible without taking a taxi, which ends up pretty expensive. Second, we paid quiet a bit of a premium for the room with the hot tub but here's the kicker.... their rooms don't get hot water for more than a few minutes. That means that you can't fill up the hot tub with hot water... The lack of hot water was called into attention of the staff multiple times but they refused to do anything about it. In fact, they just told me "nobody else has complained about hot water". The receptionist was also useless ; we asked for recommendations about several things and she didn't seem to know anything.This hotel is a waste of money and you should avoid it at all costs.
Stayed 3 nights in Dec 2023

10/10 Excellent

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property tucked away from the center of town. We enjoyed our stay!
Stayed 2 nights in Dec 2023

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and very friendly staff. The food was ok but a little overpriced. Poor infrastructure makes the location hard to get to and when it rains, you’re sort of stuck unless you want to trudge thru dozens of muddy foot deep mud puddles. Taxis charge a premium to service you out there which makes complete sense but makes excursions a bit pricey.
Stayed 5 nights in Dec 2023

4/10 Poor

Shannon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best thing about our stay was the breakfast: fresh fruit and juice plus the BEST chiliquiles. Not much else was as expected. We had no hot water the last 2 days of our stay. We found a scorpion in our room and they wouldn't help us remove it. Our plunge pool was only turned on the first day of our stay so we couldn't use it. Everytime we returned to the room I had to clean up lizard mess. But the problem is that there was a pile of lizard mess accumulating behind the toilet which shows a complete lack of thorough cleaning. They ran out of clean pool towels and wouldn't even give us a bath towel to use by the pool. Would NEVER stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrei

Stayed 1 night in Aug 2023

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and relax, breakfast had a different option every morning, and delicious. Unfortunately, because the general conditions of the island, the access for the beach is difficult when you are walking due to all the water holes around
Stayed 4 nights in Jun 2023

10/10 Excellent

Colinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at HX! Restaurants on site, amazing beaches within walking distance, and a great place to see the bioluminescence! The room was quiet and beautiful and the AC was a lifesaver! Staff was super friendly and accommodating. We had no complaints. Highly recommend!
Stayed 1 night in Jul 2023

10/10 Excellent

Breici

Liked: Cleanliness, staff & service, property conditions & facilities
We had our baby moon here and it was perfect because it was quiet which is what we were looking for. The property was pretty and the vibe was perfect but the number one thing that made this hotel stand out was the staff. Every staff member I encountered was friendly and helpful. If I had to complain about one thing it would be that our AC was would drip from the condensation which wouldn’t matter except it was directly over the headboard so we’d feel a little droplet here and there nothing that stopped us from being able to sleep. It was great being so close to Punta Coco beach.
Stayed 6 nights in Jul 2023

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super close to both beaches and fantastic staff.
Stayed 5 nights in Jul 2023

10/10 Excellent

Zarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place!
Absolutely loved this place! Very peaceful, nice clean rooms, great service and great location away from the center and all the noise. Will definitely go back!
Stayed 3 nights in Jul 2023

10/10 Excellent

Torey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Annie was great! She is very attentive and very helpful. She made our stay amazing.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lilia, SACRAMENTO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Annie at the reception is the sweetest!!! Since the first minute we got there till our last day she was taking care of us and making sure we were doing well. She’s so professional and she has EXCELLENT customer service skills. Enrique at the breakfast area was also very professional and taking care of us making us feel very special guests. The property is away from the downtown area, but is very nice and the beach is walking distance. Also, you can walk to the beach at night to enjoy the bioluminescence experience without having to pay for the excursion, the hotel will provide you a headlamp to walk through the dark road but is safe since there’s a lot of tourist walking and groups that pay to go there. The rooms are nice, super clean and smell delicious! The food at the Phanter’s restaurant within the hotel is AMAZING!! And affordable$$! We fully recommend this property!! We will be back soon!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Laura Figueroa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El personal, los restaurantes, las instalaciones y la ubicación (a pesar de estar retirado del centro) fueron excelentes. Fueron unos días increíbles en Casa HX. 10/10
Stayed 4 nights in Jun 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Food and bar was delicious and always available. Loved our large suite. Enjoyed the location for peace and quiet, but distant from services. Would definitely return!
Stayed 5 nights in May 2023

6/10 Okay

Mridul

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great 10/10 !!!
Stayed 4 nights in Feb 2023

10/10 Excellent

Hans Georg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast good. Staff fantastic
Stayed 5 nights in Feb 2023