4/10 Poor
Helen H.
30 July 2024
Liked: Cleanliness
Beautiful house but awful communication
The villa was beautiful - immaculately clean and the pool was really lovely. This lovely villa is very remote and a car is essential.
Unfortunately the management of our stay was overall very poor and caused us a lot of added stress and discomfort which could easily have been avoided by messages being answered and problems addressed as they were raised. Some communication from the host as to who might be turning up and when would have been polite.
The air conditioning did not work at all in the villa - no reply to our messages, and then on day 3 after 2 insufferably hot nights, engineers turned up with no prior agreement or communication. No apology, offer of compensation or even acknowledgment of this issue was offered.
We agreed on a late checkout at 2pm - yet again this was obviously not communicated as the maintenance man turned up and asked us to leave at 10am!
Other smaller things - the groceries app provided didn’t work, no code sent as promised for the key safe until 2 phone calls were made, all added to the feeling of the owner not looking after us at all.
For these reasons we would not rate above 2 stars.
Helen H.
Stayed 3 nights in Jul 2024