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SUNRISE Crystal Bay Resort - Grand Select

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

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Photo gallery for SUNRISE Crystal Bay Resort - Grand Select

3 outdoor pools, open 9:00 AM to 5:00 PM, pool umbrellas, sun loungers
Private beach, sun loungers, beach umbrellas, beach towels
Jacuzzi Suite, Sea view (Posh Club) | View from room
Free minibar, in-room safe, individually decorated
6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Breakfast included
  • Hot Tub
The current price is AED 694
AED 895 total
includes taxes & fees
12 Mar - 13 Mar

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Executive Jacuzzi Suite (Posh Club)

Executive Jacuzzi Suite (Posh Club) | Living area | 40-inch LCD TV with satellite channels, TV, table tennis

Executive Jacuzzi Suite (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 90 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Free minibar, in-room safe, individually decorated

Superior Room

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 35 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Suite, Partial Sea View

Family Suite, Partial Sea View | Living area | 40-inch LCD TV with satellite channels, TV, table tennis

Family Suite, Partial Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 44 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Jacuzzi Suite, Sea view (Posh Club)

Jacuzzi Suite, Sea view (Posh Club) | Free minibar, in-room safe, individually decorated

Jacuzzi Suite, Sea view (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 100 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Presidential Suite (Posh Club)

Presidential Suite (Posh Club) | Free minibar, in-room safe, individually decorated

Presidential Suite (Posh Club)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Free minibar, in-room safe, individually decorated

Deluxe Room

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 42 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Swim UP Room

Deluxe Swim UP Room | Free minibar, in-room safe, individually decorated

Deluxe Swim UP Room

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Royal Suite, Sea View (Posh Club)

Royal Suite, Sea View (Posh Club) | Free minibar, in-room safe, individually decorated

Royal Suite, Sea View (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 123 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Pool Suite, Sea View (Posh Club)

Pool Suite, Sea View (Posh Club) | Private pool

Pool Suite, Sea View (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 95 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Swim Up Suite (Posh Club)

Junior Swim Up Suite (Posh Club) | Free minibar, in-room safe, individually decorated

Junior Swim Up Suite (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Swim UP Suite (Posh Club)

Family Swim UP Suite (Posh Club) | Free minibar, in-room safe, individually decorated

Family Swim UP Suite (Posh Club)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 54 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View

Junior Suite, Sea View | Free minibar, in-room safe, individually decorated

Junior Suite, Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 44 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Crystal Jacuzzi Suite (Posh Club)

Crystal Jacuzzi Suite (Posh Club) | Living area | 40-inch LCD TV with satellite channels, TV, table tennis

Crystal Jacuzzi Suite (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 120 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Map
KM 19 Hurghada-Safaga Road, Hurghada, Red Sea Governorate

What's nearby

  • Senzo Mall - 17 min walk
  • Desert Rose Aqua Park - 4 min drive
  • Hurghada Grand Aquarium - 5 min drive
  • Marina Hurghada - 16 min drive
  • Hurghada City Center - 18 min drive

Getting around

  • Hurghada Intl. Airport (HRG) - 16 min drive

Restaurants

  • ‪بيتزا هت - ‬18 min walk
  • ‪ماكدونالدز - ‬5 min drive
  • ‪دجاج كنتاكى - ‬5 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Terrace - ‬6 min walk

About this property

SUNRISE Crystal Bay Resort - Grand Select

Luxury family-friendly resort near Senzo Mall
A free breakfast buffet, a swim-up bar, and a beach bar are just a few of the amenities provided at SUNRISE Crystal Bay Resort - Grand Select. This resort is a great place to bask in the sun with a private beach, beachfront dining, and sun loungers. Treat yourself to a facial, a manicure/pedicure, or a massage at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers yoga classes and fitness classes; other things to do include snorkeling, windsurfing, and beach volleyball. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a poolside bar and a terrace.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Limo/town car service, 2 outdoor tennis courts, and babysitting (surcharge)
  • A 24-hour front desk, beach umbrellas, and concierge services
  • A billiards/pool table, a TV in the lobby, and barbecue grills
  • Guest reviews give top marks for the helpful staff
Room features
All 364 individually furnished rooms include comforts such as 24-hour room service and air conditioning, in addition to amenities like free stocked minibars and free WiFi.
Other amenities include:
  • Free infant beds and free extra beds
  • Tubs or showers, free toiletries, and hair dryers
  • 40-inch LCD TVs with satellite channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

All-inclusive room rates at SUNRISE Crystal Bay Resort - Grand Select are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Soccer
Tennis

Lessons/classes/games

Aerobics
Yoga

Languages

Arabic, Dutch, English, French, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 9 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • The Gallery
  • Manohar
  • Elia
  • Felucca
  • Dalila

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Hot tub
  • Steam room
  • Table tennis
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Turkish bath/hammam

Accessibility

  • Elevator

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 0
  • New Year's Eve (31 December) Gala Dinner per child: USD 110 (from 4 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 9:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 11 years old are not allowed in the fitness facility without adult supervision
Guests under 16 years old are not allowed in the spa

Property is also known as

SUNRISE Crystal
SUNRISE Crystal Bay Resort
SUNRISE Grand Select Crystal Bay
SUNRISE Grand Select Crystal Bay Hurghada
SUNRISE Crystal Bay Resort Hurghada
SUNRISE Grand Select Crystal Bay Resort Hurghada
SUNRISE Select Crystal Bay Resort
SUNRISE Crystal Bay Hurghada
SUNRISE Crystal Bay
SUNRISE Grand Select Crystal Bay Resort
Sunrise Crystal Grand Select
SUNRISE Crystal Bay Resort - Grand Select Resort
SUNRISE Crystal Bay Resort - Grand Select Hurghada
SUNRISE Crystal Bay Resort - Grand Select Resort Hurghada

Frequently asked questions

Does SUNRISE Crystal Bay Resort - Grand Select have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 9:00 AM–5:00 PM.

How much does it cost to stay at SUNRISE Crystal Bay Resort - Grand Select?

As of 2 March 2025, prices found for a 1-night stay for 2 adults at SUNRISE Crystal Bay Resort - Grand Select on 12 March 2025 start from $243.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SUNRISE Crystal Bay Resort - Grand Select pet-friendly?

No, pets are not allowed at this property.

How much is parking at SUNRISE Crystal Bay Resort - Grand Select?

Limited spots are available.

What time is check-in at SUNRISE Crystal Bay Resort - Grand Select?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SUNRISE Crystal Bay Resort - Grand Select?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does SUNRISE Crystal Bay Resort - Grand Select provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 20 per vehicle applies.

Are there all-inclusive benefits at SUNRISE Crystal Bay Resort - Grand Select?

Some rate plans available at this property are all-inclusive.

Where is SUNRISE Crystal Bay Resort - Grand Select located?

This Village Road resort is on the beach, 0.9 mi (1.4 km) from Senzo Mall, and within 12 mi (20 km) of Marina Hurghada and Makadi Water World. Hurghada City Center and El Gouna Stadium are also within 32 mi (52 km).

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SUNRISE Crystal Bay Resort - Grand Select Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 236 out of 384 reviews
Rating 8 - Good. 118 out of 384 reviews
Rating 6 - Okay. 17 out of 384 reviews
Rating 4 - Poor. 8 out of 384 reviews
Rating 2 - Terrible. 5 out of 384 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Food, Great Staff & Great Beach - Exactly what you Need for a nice calm week off
Stayed 8 nights in Jan 2025

8/10 Good

Vlatko

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property, amazing grounds and beach. Food was basic and staff are slow and no attention to details (missing towels, stocked minibar, missing cutlery etc).
Stayed 6 nights in Feb 2025

10/10 Excellent

Sri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent and memorable holiday. The hotel was great and the staff were exceptionally attentive and accommodating. We had access to the posh club which has a 24 hour butler.
Stayed 6 nights in Dec 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Listen, this resort is amazing!!! We were sooo impressed with everything. The food options and the quality of the food is phenomenal and there is always something you will find to enjoy. The only thing we weren’t crazy about was the far walk from our room. Which was completely our fault because we chose sea side view and it was an AMAZING view but it was so far from the lobby and restaurant etc but apart from that, the experience here was perfect. We will definitely come back soon. Thanks for an unforgettable experience!
Stayed 7 nights in Oct 2024

8/10 Good

samer

Liked: Staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 4 nights in Jul 2022

10/10 Excellent

Antreas

Liked: Staff & service, property conditions & facilities
The place is impressive. The best resort I have ever visited. Very clean, with many choices in food and drinks. What makes this place special is its people, a big thank you for the perfect hospitality to Mado, Jimmy, Cooper and Crush from animation team also Aziz from Housekeeping management team. Of course I'll be back next year.
Stayed 14 nights in Jul 2024

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far as the hotel is concerned I do not have a single complaint about. The rooms and public areas were clean and well tended, the gardens are a delight. All the staff we encountered were very friendly and bent over backwards to provide excellent service. A special shout out to Romel in Yades - though there were many others whose names I did not get; he served us every breakfast and lunch. We also had massages in the Spa which were excellent. The only area of concern was in respect of the beauty salon, we were offered and accepted on my part 2 x facials and 2 x manicure my partner also had a 2 x pedicure. He was reasonably happy with his pedicure, but the manicure and facial fell well short of what I would expect. Facial - no cleanse at start just 3 consecutive masks; each wiped off which a damp sponge not properly cleansed and lastly a lick of moisturiser whole time 23 minutes- usual time one hour, Manicure no finger soak no hand massage, poor filing of the nails used a sawing motions when it should be one way rough and hurried treatment of cuticle, but worst of all the clippers etc were not sterilised between customers. Total time 17 minutes usual time one hour. As the deal included two I went back to see if that had been a bad day - but know just even quicker and new clear nail polish was applied over old instead of removing it. I doubt any of the staff are professionally trained.
Stayed 7 nights in Jan 2025

10/10 Excellent

khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 5 nights in June! Everything was perfect. Rooms and all other amenities were clean and top. The only negative was price of hotel taxi and spa! Other than that was relaxing and quit. Beach clean and sandy. We felt like home even they provided us with lunch box at travel day!! Special thanks to sayed from room service!! He was the best! We will come back for sure.
Stayed 5 nights in May 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 6 nights in Sep 2022

10/10 Excellent

sultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hot
Nice hotel with nice facilities and activities
Stayed 2 nights in Jun 2022

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Great hotel, staff was amazing they went above and beyond to make our stay exceptional. Food was so delicious and so many varieties. Zachariah the assistant front desk manager provided a great customer service, the chef on the grill station, the housekeeping manager,Adam in the restaurant and the beach team were so friendly and helpful. Highly recommend and we will be back again.
Stayed 4 nights in May 2023

8/10 Good

Crawford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 10 days in one of their Junior suites, and while we had a great time, I'm not sure I would rate Crystal Bay as a 5 star hotel. It is however definitely a very good 4 . The hotel has a very large footprint so if you're situated down near the lagoon (as we were) then it can be a bit of a hike to get to the main part of the hotel. The flip side of this is though that the hotel doesn't feel crowded and getting things like loungers or a drink is no problem at all. There is genuinely nothing majorly negative I can say about this hotel, the staff are amazing (shout out to Sameh at the Oasis beach bar), the grounds are immaculate, and the food in the a la carte restaurants is fantastic (Try the Kashmiri Lamb Rogan Josh at Manohar!!!). If I had to mark it down it would be based on the consistency between bars/restaurants i.e. a coffee or drink in one bar can be quite different to the next bar. Also, the people trying to sell you spa or beauty treatments while you are just lying by the beach is quite annoying (we had 4 approaches on our first morning), although we did discover you can grab a red flag from the towel station to combat this.
Stayed 10 nights in Sep 2024

8/10 Good

Ayda

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Nothing to complain.
Stayed 9 nights in Mar 2024

4/10 Poor

Hassan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only one resturant had great food Mangal with chief Mohamad was amazing. All other resturants did not have great food. Front manager Shareef and staff were very nice.
Stayed 4 nights in Aug 2022

10/10 Excellent

Asim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 6 nights in Feb 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a good hotel for families
The hotel was nice - rooms were basic but the amenities were good. I liked the variety of food available which always tasted fresh. Sometimes felt the food was similar between restaurants. The kids areas need more work and more things available as the play area is outdoors and very basic and some of the events are in the evening when kids are asleep.
Stayed 7 nights in Feb 2023

10/10 Excellent

Sandro Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. All inclusive food is great, big rooms very clean. Pretty environment nice pool area nice beach (with saftey net to prevent bigger fish and jelly fish to enter the lagoon.) nice shisha bar (not all inclusive but very worth the money!) souvenir shop. childfriendly animators. it was my second stay at this hotel and i recommend highly.
Stayed 8 nights in Sep 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking to spend the best time in Hurghada, Sunrise Crystal Bay is the place to go. Food is great, lots of options that would suit every palate. We were a family of 11 people and we always had something to do. kids friendly activities were great. I would like to specifically mention the amazing care and support of Ahmed Youness who accommodated my requests during our 6 days stay. Mr Ali and Ashraf from Guest relations have the best attitude and conflict resolution skills with very happy manners.
Stayed 4 nights in Jun 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and junior suit room seaview
Our stay was perfect. All the staff was super friendly and helpful. The a la carte restaurant Mangal was the best highlight for our evenings. Thanks to chef Mohammed Ibrahim and all the staff there. All the other a la carte restaurants are bad, but staff is trying their best to make you enjoy your meals. The staff deserves the best rating for this review I am writing they made our stay much better then expected. The junior suite with seaview is amazing I recommend this room. The main restaurant only the breakfast is perfect, the lunch, dinner is very bad. Best to eat snacks at Yades at the beach. The Oasis beach bar Mohammed Derar is super super nice great service. Really all of the staff deserves a big appreciation. The animation team is sleeping need some training and experience. The shows are super short and very boring. There is no music in the beach only 3 songs for the whole day.
Stayed 6 nights in Oct 2023

6/10 Okay

Zeeshan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Do not recommend.
I would not recommend this place due to the behavior of staff at checkout. I had accidentally left one pool towel at the pool and did not have the pool card to return. The check out staff did not believe my account and charged me 15$ for a pool towel. It was just a horrible experience.
Stayed 3 nights in Feb 2022

10/10 Excellent

Teoman

Liked: Cleanliness, staff & service
Stayed 10 nights in Oct 2024

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Arriver pour une seule nuit dans l’urgence car mon autre hôtel était annulé. Ils ont été vraiment aimable se sont bien occupé de nous et on fait leur maximum pour que nous puissions nous reposer. C’est un cadre magnifique de luxe propre et convivial.
Stayed 1 night in Jul 2024

8/10 Good

Sevde

Liked: Cleanliness, staff & service, amenities
Wir machen vom 28. Juni zum 5.Juli dort. Unser Checkin hat fast über 1 Stunde gedauert, die Mitarbeiter haben uns teilweise nicht verstanden. Auch später, wenn wir uns mal in der Lobby aufgehalten haben, habe ich gemerkt, dass der Check in generell auch bei anderen Besuchern ziemlich lange dauert. Nach so einer langen Reise hat man da meistens keine Lust drauf, so lange zu warten und die Check in Zeit war schon längst fällig. Generell ist das Hotel ruhig und sehr angenehm, wenn in einem tollen Meer schwimmen möchte, sollte lieber woanders hingehen. Die Poolanlage war super, das Mangal Restaurant hat uns besonders gut gefallen. Generell gibt es eine sehr große Auswahl an Essen, wobei das Abendbuffet im Hauptrestaurant uns nicht extrem angesprochen hat. Man merkt, dass das Hotel in die Jahre gekommen ist, an den Zimmern, diese wurden wahrscheinlich später renoviert, das Hotelpersonal ist sehr freundlich und unser Zimmer war jeden Tag sauber. Die Bettwäschen sind etwas in die Jahre gekommen. Die Bedienung am Pool und auch am Meer waren immer sehr nett und zuvorkommend. Die Animation im Hotel ist absolut ausreichend und angenehm, für jede Altersgruppe ist etwas dabei. An unserem Checkout Tag habe ich bereits 1 Stunde vor Check out ständig an der Rezeption angerufen, damit ein Golf Baggy uns beziehungsweise unsere Koffer abholen kann. Somit war auch der Check out mühsam. Für einen all inclusive aus Urlaub ist das Hotel super und vollkommen ausreichend. Die Preisleistung ist top!
Stayed 7 nights in Jun 2024

4/10 Poor

Khalid

Stayed 11 nights in May 2024

8/10 Good

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2024