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"Excellent Customer relations, welcoming staff. Efficient check in and check out. Clean room, and comfortable bed."

"Awesome breakfast and staff"

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"Hotel was nice and staff really friendly. Breakfast was ok but does need more options. There was bagels, toast, scrambled eggs, either sausage or bacon but not both, waffles, yoghurt and friut. Room was clean, hotel was clean and great location. 30 minutes from Salem and about 40 minutes from boston city. 30 minutes from airport. Overall good stay and would stay again. "

"Gary is the best. He is the only one during the night shift helped late check in and filled all guests requests. He is very patient, friendly and pleasant. Room#403 needs some repair- bathroom sink was clotted and leaking, carpet has stained "

"What a unique little place. I truly enjoyed staying here."

"Always a pleasure staying here. Staff is friendly. Place is very clean and quiet. Definitely recommend "

"I stayed at this hotel from April 7 - September 18, 2024. My mom, 2 cats and myself. We were homeless. The accommodations are ok, the property is dated but will be getting a much needed face lift I'm told by the end of this year. The staff - Kate, Neil and Chris from the sales department. Everything was great until they screwed me out of the excise tax you are supposed to receive back from the hotel after staying for 90 days. I have been trying to get my taxes back for 2 months now. I still didn't receive my money back from Sonesta. I called the Corporate office, nothing; they referred me back to Kate the Assistant General Manager of the Burlington mass property. Now I don't even get a response to my emails anymore. The hotel staff had explicit directions on how to charge my payments to the credit card. I was charged 2 times a couple of times. If you are staying at the hotel for 90 days or more? Get your taxes back because they will not return them to you even though it's the law. I'll keep you posed on my quest to get my money back."

"Family friendly. Great hot breakfast available."