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"Though hard to find a location from the google map hotel was great. Especially I enjoyed the hot spring."

"Excellent customer service "

"An excellent choice for relaxing."

"I stayed in a river view room. The view from the room was breathtaking. But the best thing about this hotel was the free massage chair. I almost fell asleep."

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"Wonderful experience for our family trip. Staff are kind , considering, and organizing. The place itself is very clean, authentic, and unique in terms of architecture of the building and facilities. I would love to revisit it. "

"Lovely quiet spot away from the crowds in Yufuin, excellent food and fantastic service. The hotel is older but has been maintained. The rooms are simple but clean, large and comfortable. As all rooms in Japan there is limited places to put suitcases and unpack fully. Lobby and restaurant are beautiful and very modern. Highly recommended. "

"I love that this hotel was completely different than what I expected. Upon arriving I was pleasantly surprised by the bed & breakfast style of the hotel and the nostalgic memorabilia displayed throughout the hotel as well. The staff was very informative and accommodating to my needs while speaking english. I felt right at home. The free hot chocolate was delicious which I sipped graciously in the living room after a hot soak in the private onsen. I had such a relaxing experience. I am looking forward to visiting Yufuin again and returning to this hotel! "

"Excellent staff and amenities!!"