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Mitsui Garden Hotel Hiroshima

4.0 star property
Hotel with a 24-hour front desk, near Hiroshima Green Arena

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mitsui Garden Hotel Hiroshima

Exterior
In-room safe, desk, laptop workspace, free WiFi
In-room safe, desk, laptop workspace, free WiFi
View from property
Property amenity

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
The price is AED 169
AED 186 total
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Standard, Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard, Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Large Twin Bed

Accessible , 1 bed (+ extra), Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Large Twin Bed and 1 Twin Sofa Bed

Deluxe , 2 beds, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room, Smoking (Single Use)

View from room

Standard Double Room, Smoking (Single Use)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 16 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

Junior Suite , 2 beds , Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Separate bedroom
Bidet
Hair dryer
Shower/tub combination
  • 56 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room, Non Smoking (Single Use)

View from room

Standard Double Room, Non Smoking (Single Use)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard, Non Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

Deluxe , 1 bed King , Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Smoking (For 2 Adults)

In-room safe, desk, laptop workspace, free WiFi

Standard Double Room, Smoking (For 2 Adults)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Non Smoking (For 2 Adults)

In-room safe, desk, laptop workspace, free WiFi

Standard Double Room, Non Smoking (For 2 Adults)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Queen Room, Non Smoking

In-room safe, desk, laptop workspace, free WiFi

Moderate Queen Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Run of the House, For 1 person, Smoking (Bed type will be notified when Check-in)

View from room

Run of the House, For 1 person, Smoking (Bed type will be notified when Check-in)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Moderate Twin Room , Non Smoking [For 2 Adults]

View from room

Moderate Twin Room , Non Smoking [For 2 Adults]

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Run of the House, For 1 person, Non Smoking (Bed type will be notified when Check-in)

View from room

Run of the House, For 1 person, Non Smoking (Bed type will be notified when Check-in)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Run of the House, For 2 persons, Smoking (Bed type will be notified when Check-in)

In-room safe, desk, laptop workspace, free WiFi

Run of the House, For 2 persons, Smoking (Bed type will be notified when Check-in)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Run of the House, For 2 persons, Non Smoking (Bed type will be notified when Check-in)

In-room safe, desk, laptop workspace, free WiFi

Run of the House, For 2 persons, Non Smoking (Bed type will be notified when Check-in)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard , 1 bed Double, Non Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard , 1 bed Double, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Twin Room (3 Beds), Non Smoking [For 3 Adults]

View from room

Moderate Twin Room (3 Beds), Non Smoking [For 3 Adults]

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 20 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Standard , 1 bed Double , Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard , 1 bed Double , Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior , 2 beds, Non Smoking

View from room

Superior , 2 beds, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Queen Room, Smoking

In-room safe, desk, laptop workspace, free WiFi

Moderate Queen Room, Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior , 2 beds (+ extra), Non Smoking

View from room

Superior , 2 beds (+ extra), Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Moderate Twin Room , Smoking [For 2 Adults]

View from room

Moderate Twin Room , Smoking [For 2 Adults]

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard , 1 bed Queen , Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard , 1 bed Queen , Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard , 1 bed Queen, Non Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard , 1 bed Queen, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior , 2 beds (+ extra) , Smoking

View from room

Superior , 2 beds (+ extra) , Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Moderate Twin Room (3 Beds), Smoking [For 3 Adults]

View from room

Moderate Twin Room (3 Beds), Smoking [For 3 Adults]

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 20 sq m
  • City view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Standard , 1 bed Single , Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard , 1 bed Single , Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 15 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard , 1 bed Single, Non Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard , 1 bed Single, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 15 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior , 2 beds , Smoking

View from room

Superior , 2 beds , Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Large Twin Beds

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Air conditioning
Breakfast available
Parking available
9.4 out of 10, Exceptional, (1006)
The price is AED 205
AED 247 total
includes taxes & fees
3 Dec - 4 Dec
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About the neighborhood

Map
9-12 NakaMachi Naka-Ku, Hiroshima, Hiroshima-ken, 730-0037

What's nearby

  • Hiroshima Central Shopping District - 3 min walk - 0.3 km
  • Hiroshima Peace Memorial Park - 9 min walk - 0.8 km
  • Hiroshima Peace Memorial Museum - 11 min walk - 0.9 km
  • Atomic Bomb Dome - 13 min walk - 1.1 km
  • Hiroshima Green Arena - 19 min walk - 1.6 km

Getting around

  • Nishi-Hiroshima Station - 4 min drive
  • Fukuro-machi Station - 5 min walk
  • Hiroshima Airport (HIJ) - 38 min drive

Restaurants

  • ‪コフレール - ‬1 min walk
  • ‪栄家 - ‬1 min walk
  • ‪焼肉かけはし - ‬1 min walk
  • ‪CAFE DI ESPRESSO 珈琲館三井ガーデンホテル広島店 - ‬1 min walk
  • ‪くにまつ 中町店 - ‬1 min walk

About this property

Mitsui Garden Hotel Hiroshima

Upscale hotel near Hiroshima Green Arena
Take advantage of a coffee shop/cafe, a hair salon, and dry cleaning/laundry services at Mitsui Garden Hotel Hiroshima. The on-site restaurant, RESTAURANT CONFRERE, offers breakfast and lunch. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), self parking (surcharge), and an elevator
  • A vending machine, luggage storage, and multilingual staff
  • A 24-hour front desk and a front-desk safe
  • Guest reviews give top marks for the breakfast, helpful staff, and location
Room features
All 281 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with toilets with electronic bidets and shower/tub combinations
  • 32-inch LED TVs with digital channels
  • Refrigerators, heating, and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1500 per night)
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: JPY 2200 for adults and JPY 1100 for children
  • 1 restaurant and 1 coffee shop/cafe

Restaurants on site

  • RESTAURANT CONFRERE
  • CAFE DI ESPRESSO

Family friendly

  • Laundry facilities
  • Refrigerator

Conveniences

  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink

More

  • Designated smoking areas (fines apply)
  • Shared microwave

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LED TV
  • Digital channels
  • Pay movies

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Desk
  • Electrical adapters/chargers
  • In-room massage
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 1100 for children
  • Self parking fee: JPY 1500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hiroshima Mitsui Garden Hotel
Mitsui Garden Hiroshima
Mitsui Garden Hiroshima Hotel
Mitsui Garden Hotel Hiroshima
Mitsui Hiroshima Hiroshima
Mitsui Garden Hotel Hiroshima Hotel
Mitsui Garden Hotel Hiroshima Hiroshima
Mitsui Garden Hotel Hiroshima Hotel Hiroshima

Frequently asked questions

Is Mitsui Garden Hotel Hiroshima pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mitsui Garden Hotel Hiroshima?

Self parking is available for JPY 1500 per night.

What time is check-in at Mitsui Garden Hotel Hiroshima?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Mitsui Garden Hotel Hiroshima?

Check-out is at 11 AM.

Where is Mitsui Garden Hotel Hiroshima located?

Located in Hiroshima City Centre, this hotel is within 1 mi (2 km) of Hiroshima Central Shopping District and Hiroshima Green Arena. Raisanyo Shiseki Museum and Fukuromachi Park are also within 5 minutes. Fukuro-machi Station is only a 5-minute walk and Chuden-mae Station is 7 minutes.

Mitsui Garden Hotel Hiroshima Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 509 out of 1003 reviews" "
Rating 8 - Good. 330 out of 1003 reviews" "
Rating 6 - Okay. 109 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 15 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

DONNA, SIDNEY

Traveled with partner
Liked: Cleanliness
This property was excellent in all respects, EXCEPT it was uninhabitable due to an over hot room. When I asked at the desk why the air conditioning was not working and could they check it, the response was that “the air conditioning was turned off in the rooms and only the building fan was working. I could leave the bathroom door open and the st would help”. The bathroom was even hotter! We had to jar the room door open with a provided slipper all night in order to get some of the hallway’s cooler air. How can a major hotel be so careless? We got no sleep in this room and were exhausted after our two night stay. Unless you like to sleep in a sauna, I recommend that you DO NOT stay in this hotel if you want a restful experience.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mick

Stayed 3 nights in Oct 2024

6/10 Okay

sandy

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen, ODESSA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great breakfast and happy hour in sky lounge.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Room and particularly bathroom is in need of renovation. Very good price though and buffet breakfast was very good with excellent views from the restaurant.
Stayed 1 night in Oct 2024

10/10 Excellent

Guiness

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located, within a few minutes of walk to the Peace Memorials Museum and a main shopping street. The room is very functional. Enjoyed the afternoon happy hour. The lounge on the 25th floor has a nice view of the city. The staff is very friendly.
Stayed 3 nights in Oct 2024

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Stay at a reasonable price.
Stayed 2 nights in Oct 2024

6/10 Okay

Tina

Traveled with group, Traveled with family
Room was a little outdated. The bathroom has a wierd smell to it. Does have some mold in the bath wall.
Stayed 1 night in Oct 2024

8/10 Good

Christophe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well situated, less than 30 minute walk from Memorial park, Hiroshima Station, shopping, Hiroshima castle tower, ... The views from the 25th floor lounge/restaurant are really nice. Staff was super helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

Nathen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Clean . Staff not nice nice and locate close to easy transportation, restaurant and shopping facilities.
Stayed 2 nights in Oct 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and the staff are very helpful and friendly. The upstairs lounge is a very nice feature, it was nice to go upstairs and enjoy the view with a glass of wine in the evenings. The room is comfortable with a lovely view of the city. I would stay here again.
Stayed 7 nights in Jul 2024

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing city views and customer service
Fabulous!!! The service in this hotel was second to none. We had an issue with our reservation, and I accidentally booked a smoking room when I wanted non smoking, and the staff worked diligently until the issue was resolved. We were very impressed. The views from this hotel are STUNNING and the happy hour is a nice perk. We would definitely stay here again.
Stayed 2 nights in Aug 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very helpful. The air conditioning could have been better in the room but overall it’s a good hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we enjoyed our stay here. great location, clean rooms, nice service, safe neighborhood, and a nice bonus, happy hour. highly recommended.
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, clean rooms, nice service, safe neighborhood.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy to stay here. great location, clean rooms, nice service, safe neighborhood.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
glad to be back here. great location, clean rooms, nice service, safe neighborhood, and a nice bonus, happy hour. highly recommended.
Stayed 5 nights in Jul 2024

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. My.wife said of all the hotels we stayed in so far she would definately return to this one. The breakfast was really good, (with a lovely view over the city to enjoy) staff were welcoming and the evening drinks and snacks was a nice touch. Having a coin operated washer drier for clothes was very convenient. We will be back here someday.
Stayed 2 nights in Jul 2024

4/10 Poor

Tim

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Sooooooo disappointed
We have had exceptional experience of Mitsui hotels on previous visits to Japan so when looking for a hotel in Hiroshima we saw this hotel and decided to pay a lot extra than we usually pay, but what a disappointment it was. Firstly the reception desk was a messy disaster, not that the staff do much for you everything is done at a machine, very impersonal and not a 4 star experience. The lounge part of the lobby, which looks enormous in the on line photos, is actually quite small and very dated. Some if the furniture was worn and stained, in particular a leather ottoman is all damaged on the edge and the buttons have no finish left on them, white not brown. The room floor was obviously renovated recently, the corridors are nice enough. The room was pretty bland, all white apart from the blue striped feature wallpaper behind the beds. We booked a room for three, we had three beds in a room obviously designed for two, there was only about 9inches between. So the whole room was filled with beds apart from a strip about four feet wide which had lots of furniture in it. The walls are already marked and the furniture chipped. Worst was the bathroom, the original Japanese prefabricated +/- 4'6"x5' bathroom obviously original and not touched by the renovation. Reasonable condition but too small for the money, greenly where the toilet joined the floor and a dirty light switch outside. The lounge on the 25th floor does have stunning views. Definitely not worth the price
Stayed 3 nights in Jul 2024

10/10 Excellent

Mike

Stayed 1 night in Jul 2024