Paid to have siblings gathering. Stress $ disappointment abounded. Grass not cut, property not cleaned, TV not working with no instructions. Fan same thing. Temp inside reached 81 causing vomiting of Vietnam Vet- someone not in house controlled thermostat, tried to get trash removed but had to take off ourselves, agent not capable & owner wouldn’t contact us. Miserable, stressful time. Email I wanted to send : What a beautiful house & great property! Wonderful appliances, furniture, dishware, porch to listen to the creek, and privacy. However, I’ve never been so disappointed with a VRBO property before. I paid for this rental as a thank you to my siblings for their past help. I was so embarrassed at what we experienced. It was a horrible experience for everyone, and I personally spend a lot of time crying over the debacles we kept having happen.
1. The ad for this house said they allow a day between check out & check in to assure proper sanitation. This was not true. People had just left the same day. I had contacted agent that we might be early due to traveling 12 hours to arrive and was assured two hours before check-in would be fine & house would be ready. It was not! I went in & found messed up beds people had gotten out of, full trash cans, food crumbs on floor, etc. With no cell service in the area, I had to drive 15 minutes for cell service and told the agent who said cleaners would be sent right away. We got a burger & drove back to the house. Cleaners had just gotten there. They were not told of the possible early check-in & had been sent to other properties. They assured me they would sanitize and were embarrassed at the situation. I stayed outside and finally poked my head in because it was hot. They were sitting down and said there were no extra sheets, so they had to wash the sheets and were waiting for them to dry. They kept apologizing but it was not their fault. I told them we would remake the beds, so they didn’t have to wait for the sheets.
2. The grass was high and over my ankles so we couldn’t even enjoy sitting by the creek. I called the agent who said he’d get the grass cut later that day. Next morning, grass was not cut so I called again. Finally, grass got cut about 2 pm.
3. Every door in the house squeaked loudly. Opening the bathroom door in the middle of night woke others. So, I drove 15 miles to buy WD-40 so we could open doors with no noise.
4. Ceiling fan in living room had no instructions. We worked with it