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The Art Classic Hotel & Spa

4.5 star property
Luxury Hanoi hotel connected to the convention center, a quick walk to Hoa Lo Prison Museum

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January 2025

Photo gallery for The Art Classic Hotel & Spa

Lobby
View from property
View from property
Restaurant
View from property

Reviews

8.2 out of 10

Very good

Popular amenities

  • Parking available
  • Spa
  • Room service
  • Air conditioning
  • 24/7 front desk
  • Laundry

Room options

About the neighborhood

Map
Phu Doan streets, Hang Trong Ward, 59 8, 1, Hanoi, HAN, 100000

What's nearby

  • Hoa Lo Prison Museum - 5 min walk - 0.5 km
  • Hoan Kiem Lake - 7 min walk - 0.6 km
  • Thang Long Water Puppet Theatre - 11 min walk - 1.0 km
  • Dong Xuan Market - 15 min walk - 1.3 km
  • Hanoi Opera House - 16 min walk - 1.4 km

Getting around

  • Hanoi Railway Station - 15 min walk
  • Noi Bai Intl. Airport (HAN) - 42 min drive

Restaurants

  • ‪Âu Lac Family Restaurant - ‬2 min walk
  • ‪Pasteur Street Brewing Company - ‬3 min walk
  • ‪Phở Ấu Triệu - ‬3 min walk
  • ‪Song Thu Vietnamese Coffee & Tea - ‬1 min walk
  • ‪Nem Nướng Nhà Thờ - ‬2 min walk

About this property

The Art Classic Hotel & Spa

Luxury family-friendly hotel near Hoa Lo Prison Museum
Located close to Hang Gai Street and Hoan Kiem Lake, The Art Classic Hotel & Spa provides an airport shuttle, a grocery/convenience store, and a free daily manager's reception. Indulge in a facial, Ayurvedic treatments, and a Thai massage at the onsite spa. Free in-room WiFi is available to all guests, along with a terrace and dry cleaning/laundry services.
Other perks at this hotel include:
  • Bike rentals, valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and free newspapers
  • Concierge services, a porter/bellhop, and an elevator
Room features
All guestrooms at The Art Classic Hotel & Spa feature comforts such as 24-hour room service and fireplaces, in addition to perks like premium bedding and pillow menus.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Egyptian cotton sheets, memory foam beds, and rollaway/extra beds (surcharge)
  • Bathrooms with showers and free toiletries
  • Plasma TVs with premium channels
  • Full-sized refrigerators/freezers, electric kettles, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (VND 200000.00 per night)
  • Valet parking on site (VND 200000.00 per night)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • 1 restaurant
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals
  • Full-service spa
  • Mountain biking

Family friendly

  • Babysitting services
  • Free cribs/infant beds
  • Full-sized refrigerator
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • Designated smoking areas
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Memory foam mattress
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Cable channels
  • Pay movies
  • Plasma TV
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Fireplace
  • Free newspapers
  • Iron/ironing board
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: VND 599000
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 599000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 777000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 577000

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 450000 per vehicle
  • Airport shuttle fee per child: VND 450000 (up to 3 years old)
  • Self parking fee: VND 200000.00 per night
  • Valet parking fee: VND 200000.00 per night
  • Early check-in fee: VND 599000 (subject to availability)
  • Late check-out fee: VND 599000 (subject to availability)
  • Rollaway bed fee: VND 777000.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Art classic hotel Hanoi
Art classic hotel
Art classic Hanoi
The Art Classic & Spa Hanoi
The Art classic hotel & Spa Hotel
The Art classic hotel & Spa Hanoi
The Art classic hotel & Spa Hotel Hanoi

Frequently asked questions

Is The Art Classic Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Art Classic Hotel & Spa?

Self parking is available for VND 200000.00 per night. Valet parking is available for VND 200000.00 per night.

What time is check-in at The Art Classic Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. Early check-in is available for a fee of VND 599000 (subject to availability).

What time is check-out at The Art Classic Hotel & Spa?

Check-out is at noon. Late check-out is available for VND 599000 (subject to availability).

Does The Art Classic Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 450000 per vehicle applies.

Where is The Art Classic Hotel & Spa located?

This family-friendly Hanoi hotel is located on the boardwalk/promenade, within a 10-minute walk of Hoa Lo Prison Museum, Hang Gai Street, and Hoan Kiem Lake. Thang Long Water Puppet Theatre and Ngoc Son Temple are also within 15 minutes. Hanoi Railway Station is 15 minutes by foot and Hanoi Long Bien Station is 19 minutes.

The Art Classic Hotel & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 217 out of 394 reviews" "
Rating 8 - Good. 81 out of 394 reviews" "
Rating 6 - Okay. 40 out of 394 reviews" "
Rating 4 - Poor. 23 out of 394 reviews" "
Rating 2 - Terrible. 33 out of 394 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Chon Hwee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be back again, why not.
Located in a great location, nearby places to eat and have mini mart around the corner. Walking distances to places of attractions and service staffs are very friendly and helpful. Breakfast spread was limited but yummy. Would love to come nack again when in Hanoi.
Stayed 2 nights in Feb 2020

6/10 Okay

Edv, Lynnwood

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was close to everything. Air conditioner didn’t work. Told the staff about it, was told that they were going to look in to it. Not sure if they did, but the air didn’t work the whole time I was there. I don’t think it was a language barrier, because they wanted me to give them a review of my stay when I checked out, and I told them I wasn’t going to, they wanted to know why, I aid because of the air conditioner not working.
Stayed 7 nights in Feb 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Better hotels in the area
Friendly and helpful front desk staff, but the room had a leaking toilet that put water all over the floor in the bathroom, there was a roach in my room, and the bed had a bulge in the middle that hurt my back and I had trouble sleeping. I guess for what you pay its okay, but I looked at some of the reviews and not sure how they gave it a 10. One reviewer mentioned you could smell the food from the restaurant downstairs which was true and wakes you up in the morning.
Stayed 9 nights in Feb 2020

10/10 Excellent

Chris, LA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that I was close to everything. The staff here is friendly and helpful. The breakfast is yummy. What I didn’t like was the A/C wasn’t working as good in my room. Not sure for others. You can book your tours here, it is with the best tour guides, I love the ones I had. Great people!
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Front room extremely noisy ...its as if you are laid on the street...
Stayed 1 night in Jan 2020

6/10 Okay

Scott, Wichita,KS

Traveled with partner
Liked: Staff & service
The staff at The Art Hotel are fantastic. They are very helpful and go out of their way to make sure that you feel comfortable. The facility itself appears to have had some recent upgrades that weren’t quite finished. I would stay here again and would recommend it. The value is very decent. Its location is within walking distance of many attractions.
Stayed 2 nights in Jan 2020

2/10 Terrible

Peter, Zurich

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I had to leave this Hotel after I found a better one: 1.there is no Spa, its a fake spa. 2. the smell of the cooking coming from the kitchen downstairs dispersed every early morning into my room (6.Floor)and woke me up 3. very noisy due to the lift just nearby my room. 4. there is no window in the room!!! so you can imagine how one will feel to have stayed in that room and they could not offer me a different room when I asked for. The staff is very friendly. I would like my money back as I have been badly lured in by the advert its a "Spa Hotel".
Stayed 7 nights in Dec 2019

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff 🙂
Hannah was very helpful and arranged a ride to Halong Bay last minute. Super friendly!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Be careful if plans change
Did not actually stay here as my itinerary changed. Tried to have hotel.com help me move my booking to a different date and neither the website or the hotel were any use in helping me and neither got back to me so I had to book another hotel and have this completely go to waste.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked into hotel art due to our original hotel in the old quarter cancelling last minute. The staff from the hotel art was really accommodating and got us a room. hotel was clean with nice cooked on order breakfast. Rooms were nice with good size shower which was nice. Overall great hotel at fair price
Stayed 8 nights in Nov 2019

4/10 Poor

Mjc90

Disliked: Cleanliness, amenities, property conditions & facilities
So maybe I should have read some more of the reviews about this dodgy hotel. After staying in backpackers and home stays I was looking forward to a nice relaxing modern room like in the photos... However I was given the similar sob story as per other reviews. I arrived to the hotel and everything looked nice I was given a welcome drink and told to sit down where the staff said about how my room had been booked because of blah blah blah but not to worry because I had been upgraded to a better room in their sister hotel. I was walked around the block down an alley where an old hotel was and I was taken to my room there which was very old and not very clean. Apart from that I slept there and left the next day with no problems but it's not the hotel I paid for so don't expect what you see when booking here..
Stayed 1 night in Nov 2019

8/10 Good

Léa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Other than the location was pretty convenient for local sightseeing and the variety of choices provided for breakfast, everything else was not as you may expect from the photos and reviews. Requested from the hotel a new room , was assigned to room 101 which is the only room located on the lobby floor. In the night, you could hear I believe is rats or pest crawling sound . The double bed was formed by 2 single beds hence there was a GAP in between and the bed was hard rock . There’s stains on the sheets and I’ve to use my own clothing to wrap around the pillow as it feels and looks dirty. Staff there were helpful but with the wrong intention I Guess. On the day of departure , I was told by the hotel staff that they can provide me the same price as per grab quoted . Never did I know that they added another service charge in the total bill . Though the amount was not a huge one , but they could at least have informed me beforehand instead of promising that it will be the same price as grab.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Great location in the Old Quarter. Very limited breakfast.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location great staff. Good buffet breakfast with main dish cooked to order and good variety to pick from exceeded stars in delivery
Stayed 3 nights in Aug 2019

2/10 Terrible

Charmaine

Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel ever!
My worst hotel experience ever. The room was nothing like the picture provided, it was pretty warm and the aircondition was not working properly at first. When I informed the reception he came up and was so rude. He tried to make me feel as if I was being unreasonable and spoke in a very condescending manner. The balcony door couldn’t lock, the safe didn’t work and the shower was so weak it took nearly an hour to wash my hair. I chose this hotel because the room had a balcony but the balcony was about 18 inches wide. On the day of check out, my business partner came to pick me from the hotel and as he couldn’t find it, I passed the call to the front desk to assist him to locate the hotel. When I got into the car he asked me why the person he spoke to was so rude. It was just his manner and he didn’t make the guest feel comfortable at all. He shouldn’t be manning the front desk if he is not able to communicate in a friendly manner. Only the rooms are air conditioned the passage ways are extremely hot and was sweating profusely whilst waiting for the lift. Not cheap at USD 75 per night. It’s not even worth usd 10! Utterly spoilt the entire trip.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service
Disappointing
The staff here were very rude. We felt harassed after we were repeatedly asked to pay a crazy amount for a taxi as well as told we should move to stay in the other hotel they owned. This made us feel very uncomfortable combined with the angry tone we ended up booking somewhere else to stay.
Stayed 1 night in Aug 2019

2/10 Terrible

Denise

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
No sleep if you stay here
On arrival we were greeted by a lovely man , who gave us refreshments, he informed us that our room was no longer available as the previous family needed to extend their stay. He said he would put us up in a sister Hotel, the Kings Spa Hotel and he carried our bags to the new hotel. Unfortunately, we did not get any sleep, the floor was glass and the lights from the room underneath were on all night and kept us awake until 3am, we could also hear every word that the men Im that room said, it was as if they were in the same room as us, so we were unable to sleep. We were also woken up by Loud drilling by builders at 6am. So in total we got 3 hours sleep. If I had not been in such a hurry to leave for a bus trip I would have complained and got my money back
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Good location for all main tourist attractions, helpful staff and a decent breakfast. Room was a good size and ours was quiet but the shower didn't drain properly and flooded the bathroom floor. The hotel looked like it needed a wee pick me up and was the most expensive but least grand we stayed in during our 3 weeks in Vietnam. Overall satisfactory.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient to most sights and attractions. Walking distance to lots of shopping and the breakfast was fantastic
Stayed 2 nights in Jul 2019

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location could walk everywhere from here
Good location close walking distance to all I wanted to see. Plenty of shops around this area. Breakfast included was cooked fresh when you requested it and there was ample to choose from. Room has air con and a ceiling fan.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Could do with some basic maintenance. A few things didnt work as they should
Stayed 3 nights in Jul 2019

8/10 Good

ALMF, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Located at Old Quarter, location is fairly accessible to the lake area and other tourist sights. Room is comfortable and staff are polite and helpful. Minus points are our room was facing the road and hence very noisy to traffic sounds, and there was light bulbs not working properly along corridor and in the room. Bit it didn’t bother us too much.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem.
Amazing stay at the Art Classic good location and staff were great. A modern hotel with great showers and beds. Highly recommended .
Stayed 1 night in Jun 2019