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"We had an absolutely wonderful stay! From the moment we arrived, the staff made us feel incredibly welcome. To our surprise and delight, we were upgraded to a better room without even asking — a beautiful gesture that made our trip even more special. The upgraded room was spacious, spotless, and had stunning views. Every detail, from the luxurious bedding to the thoughtful amenities, exceeded our expectations. Service throughout our stay was exceptional — friendly, attentive, and genuinely warm. The hotel’s location was perfect for everything we wanted to do, and the facilities were top-notch. We can’t recommend this hotel highly enough and will definitely be returning. Five stars all the way! "

"The hotel exceeded my expectations. The room overlooking the river was clean, quiet and very comfortable for a good night's sleep. All the staff were exceptional and welcoming and the breakfast included a wide range of options to cater for all needs. A good end to our holiday."

"The assitant at trueville was very polite and friendly allow going to hermitige hotel for my breakfast was arkward im disabled and i have a small mobility scooter i could charge the battery at hotel im very gratefully appreciated it being battery charge at hotel the breakfast was huge at trouville and was very good i think the helpfull staff at trouville hotel very short of staff but worked and helped everyone as best they could thanking you 😀 all staff for all your help being disabled the staff wear excellent especially the reception lady "

"Me and my husband came away for a few days to get away from everything and had amazing stay and staff were awesome and welcoming keep up good work Ps stated at Sutcliffe hotel"

"The prices are very reasonable, the breakfast buffet is great. The evening food options for us weren’t brilliant, I would suggest using one of the many local eateries for evening meals. The SPA is Devine, really spacious and the two treatments I had were reasonably priced and absolutely fantastic, The main swimming pool is also good, it’s open long hours and generally isn’t too busy (although we stayed here out of peak holiday times) they have happy hour at the bar so you can have some drinks on a budget if you want to. the bartenders were really nice as well. "

"Was really nice will go again "

"Accepting that this a budget hotel, we felt it was excellent throughout. The Colombian receptionist was extremely pleasant and helpful. We simply wanted a convenient stop prior to catching the ferry plus EV charging facilities. It filled all the boxes "

"thank you particularly to Kate at the front desk who was so friendly and kind. Great hotel. i didn’t get a chance to use the other facilities "

"Great welcome."