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Grand Mercure Lake Hamana Resort & Spa

4.0 star property
Hotel with free parking, steps from Lake Hamana

Choose dates to view prices

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Seasonal outdoor pool
Hot springs
In-room safe, desk, iron/ironing board, free WiFi
Point of interest
Hot springs

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Spa
  • Pool
  • Breakfast available
  • Laundry
  • Parking included
The current price is AED 255
AED 308 total
includes taxes & fees
12 Mar - 13 Mar

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room with 2 single beds and 2 sofa beds

In-room safe, desk, iron/ironing board, free WiFi

Standard Room with 2 single beds and 2 sofa beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 4
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, Multiple Beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Mountain view
  • Sleeps 8
  • 4 Twin Futons

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

In-room safe, desk, iron/ironing board, free WiFi

Classic Suite, Multiple Beds (Japanese Western Style)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 7
  • 4 Twin Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 Double Bed

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room with 2 single beds and 1 extra bed

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 1 extra bed

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 9
  • 2 Twin Beds and 3 Twin Futons

View all photos for Superior Room, Multiple Beds

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, Multiple Beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 4 futon beds, Lake view

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Sleeps 6
  • 4 Twin Futons

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Exterior

Okura Act City Hotel Hamamatsu

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9.0 out of 10, Wonderful, 1,001 reviews
The price is AED 400
AED 484 total
includes taxes & fees
26 Feb - 27 Feb
Okura Act City Hotel Hamamatsu

About the neighborhood

Map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101

What's nearby

  • Lake Hamana - 1 min walk
  • Hamanako Garden Park - 8 min drive
  • Hamamatsu Flower Park - 10 min drive
  • Hamanako Palpal Theme Park - 11 min drive
  • Kanzanji Temple - 13 min drive

Getting around

  • Oitsu Station - 30 min drive
  • Mt. Fuji - Shizuoka Airport (FSZ) - 69 min drive

Restaurants

  • ‪旬彩一徳 - ‬8 min drive
  • ‪魚勝 - ‬16 min walk
  • ‪DRINK&FOOD LEADER リーダー 弁天島店 - ‬5 min drive
  • ‪弁天島山本亭 - ‬4 min drive
  • ‪麺屋田力 - ‬4 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

Upscale hotel near Lake Hamana
Located close to Hamanako Garden Park, Grand Mercure Lake Hamana Resort & Spa provides an indoor mineral hot spring (onsen), shopping on site, and a garden. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and laundry facilities.
You'll also find perks like:
  • A seasonal outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), free train station pick-up, and hot springs on site
  • Meeting rooms, a 24-hour front desk, and luggage storage
Room features
All 369 rooms offer comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and tubs or showers
  • Flat-screen TVs with satellite channels
  • Refrigerators, heating, and daily housekeeping

All inclusive details

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free roundtrip train station shuttle from 2:00 PM - 5:00 PM
  • Train station shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–9:30 AM: JPY 3800-3800 for adults and JPY 2000-2000 for children
  • 1 restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping
  • Spa services

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Front-desk safe
  • Newspapers in lobby
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Refrigerator

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 to 3800 for adults, and JPY 2000 to 2000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Frequently asked questions

Does Grand Mercure Lake Hamana Resort & Spa have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is Grand Mercure Lake Hamana Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Mercure Lake Hamana Resort & Spa?

Self parking is free at this property.

What time is check-in at Grand Mercure Lake Hamana Resort & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Mercure Lake Hamana Resort & Spa?

Check-out is at 11 AM.

Are there all-inclusive benefits at Grand Mercure Lake Hamana Resort & Spa?

Some rate plans available at this hotel are all-inclusive.

Where is Grand Mercure Lake Hamana Resort & Spa located?

Located in Nishi Ward, this hotel is steps from Lake Hamana and 2.8 mi (4.5 km) from Hamanako Garden Park. Hamamatsu Flower Park and Hamanako Palpal Theme Park are also within 6 mi (10 km).

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Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 154 out of 449 reviews
Rating 8 - Good. 195 out of 449 reviews
Rating 6 - Okay. 63 out of 449 reviews
Rating 4 - Poor. 26 out of 449 reviews
Rating 2 - Terrible. 11 out of 449 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

yoraderu

Liked: Cleanliness, staff & service, property conditions & facilities
Welcome lounge and night lounge foods are delicious.
Stayed 1 night in Jan 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food on site
Stayed 1 night in Jul 2024

8/10 Good

CALISTA SZE WAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11th floor is newly renovated. Room is large and the lakeside view is manificent
Stayed 1 night in Nov 2024

10/10 Excellent

Setsuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was excellent
Stayed 1 night in Sep 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for families land big room
Stayed 2 nights in Nov 2023

10/10 Excellent

James L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, comfortable rooms, fantatic onsen, great breakfast., free happy hour, expensive dinners. Overall excellent
Stayed 3 nights in Oct 2023

6/10 Okay

Brock

Liked: Cleanliness
We made a mistake to stay here?, it was the only place around Hamamatsu that was available
Stayed 1 night in Mar 2023

8/10 Good

Taiki

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in May 2024

4/10 Poor

Todd

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm. therre is a lot of time with nothing do do with your kids which is not great.
Stayed 4 nights in Jul 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy and staff was very friendly - was able to add another room for the night for our teen kids. There was a function on in one restaurant, and according to staff, all other restaurants were unavailable. There was very little within walking distance for us to eat. Staff offered to call a cab, but cab company had a long wait time. Breakfast buffet was very good with many options.
Stayed 1 night in Jul 2023

8/10 Good

Masatomo

Liked: Cleanliness, staff & service, property conditions & facilities
バーが無料で利用出来るのは良かったが人が多すぎてのんびり出来ないし、中華系＆関西系の人のマナーが悪くてお風呂、喫煙所が利用しづらい！ 近くには何も無いけど、それはそれでレンタカー使うので問題ない。ただ駐車場が空いていなくて、滞在中はいつも遠いとこになっちゃって不便&駐車場がボコボコであちこち水溜まりがあったので補修はした方がいいと思う！

4/10 Poor

Hideo

Liked: Cleanliness, staff & service, property conditions & facilities
年間4回ぐらい行っていましたが、毎回夕食のクオリティーが下がってますので今後の宿泊は控えるつもりです。
Stayed 1 night in Feb 2025

8/10 Good

Ide

Liked: Cleanliness
食事は美味しいです。 でも全体的に味が濃い、塩っぱいです。 しゃぶしゃぶは、鍋が少なく行列　結局食べられなかった。 朝食の際、ビールが飲めないのは致命的です。
Stayed 1 night in Jan 2025

8/10 Good

kazuki

Liked: Staff & service
古いホテルでしたので、窓が閉めにくかったり風の音がガタガタしたりありましたが、2泊湖畔を眺めながらゆっくり過ごすことができました なにより食事が美味しかったです！ 混雑時を避ければゆっくりたべれます うなぎが別料金で残念でしたが。。

6/10 Okay

Hideya

Stayed 1 night in Jan 2025

8/10 Good

Shusaburo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
年末だったためか、受付で非常に待たされたが、ウェルカムドリンクサービスがあり、その時間を使えて良かった。
Stayed 1 night in Dec 2024

8/10 Good

Yoshimitsu

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
居心地良かったです。モーニングの時の誘導が、スムーズでおもてなしの心を感じました。 客室に関して色々ご配慮頂きありがとうございました。気持ちよく旅行ができました。
Stayed 1 night in Jan 2025

8/10 Good

kentaro

Liked: Cleanliness, amenities
良かったが、混んでいたため満喫できなかった。
Stayed 1 night in Dec 2024

8/10 Good

Minori

Liked: Staff & service
オールインクルーシブに期待をしていましたが、お菓子やお酒がいただけるラウンジはオープンと同時に行列ができ、ラウンジの入り口からお酒などが並ぶため入り口から混むのが配置ミスではと思いました。また朝夕のビュッフェも３部入れ替え制で、開始時間にはレストラン入口に長蛇の列ができ、テーブルに着くことにも料理を取るにも並びます。特に2部(18:30-20:00)は激混みなので、混雑を避けたい方は別の時間を選ぶことをおすすめします。朝食も、混みます。お風呂は混むことなく、何時に行っても楽しめます。お酒を飲み放題で楽しむ方にはこちらのオールインクルーシブはオススメですが、お酒を飲まない方にはそんなに利点がないように感じました。食事に期待してた分、子連れで並ぶことに疲れましたが、総合的にはよかったです。
Stayed 1 night in Jan 2025

10/10 Excellent

Kei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Mihoko

Disliked: Amenities, property conditions & facilities
広い部屋だと書いてありましたが 全く違いベットで部屋はいっぱい 最悪でした
Stayed 1 night in Jan 2025

2/10 Terrible

?

Disliked: Staff & service, amenities, property conditions & facilities
チェックインも40組待ちなど、全てにおいて待たされる。
Stayed 1 night in Jan 2025

6/10 Okay

Naomi

Liked: Staff & service
Stayed 1 night in Jan 2025