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Hakuba Gondola Hotel

3.0 star property
Ski-in/ski-out hotel with a ski shuttle

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hakuba Gondola Hotel

Front of property
Pro shop
Bed sheets
Equipment storage
Lobby

Reviews

6.0 out of 10

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Room options

Available filters for rooms
Showing 9 of 9 rooms

Family Room, Multiple Beds

Highlights

Heating
Sofa bed - twin
Hair dryer
Daily housekeeping
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room

Family Room | Bed sheets

Family Room

Highlights

Heating
Deep soaking bathtub
Private bathroom
Shower/tub combination
Hair dryer
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Quadruple Room, Shared Bathroom

Quadruple Room, Shared Bathroom | Bed sheets

Quadruple Room, Shared Bathroom

Highlights

Heating
Hair dryer
Daily housekeeping
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Triple Room

Bed sheets

Triple Room

Highlights

Heating
Deep soaking bathtub
Private bathroom
Shower/tub combination
Hair dryer
Daily housekeeping
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed OR 3 Twin Beds

View all photos for Triple Room, Shared Bathroom

Bed sheets

Triple Room, Shared Bathroom

Highlights

Heating
Hair dryer
Daily housekeeping
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double or Twin Room, Shared Bathroom

Bed sheets

Double or Twin Room, Shared Bathroom

Highlights

Heating
Hair dryer
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room

Bed sheets

Standard Double or Twin Room

Highlights

Heating
Deep soaking bathtub
Private bathroom
Shower/tub combination
Hair dryer
Daily housekeeping
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double or Twin Room

Double or Twin Room | Bed sheets

Double or Twin Room

Highlights

Heating
Deep soaking bathtub
Private bathroom
Shower/tub combination
Hair dryer
Daily housekeeping
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

Shared Dormitory

Highlights

Heating
Hair dryer
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bed

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Exterior
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Free WiFi
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About the neighborhood

Map
4631-4 Hokujo, Hakuba, Nagano-ken, 399-9301

What's nearby

  • Hakuba Happo-One Ski Area - 1 min walk - 0.1 km
  • Happo-one Adam Gondola - 1 min walk - 0.1 km
  • Happo One Sakka Ski Lift - 16 min walk - 1.4 km
  • Hakuba Iwatake Ski Resort - 5 min drive - 3.6 km
  • Hakuba Goryu Ski Resort - 8 min drive - 5.9 km

Getting around

  • Hakuba Station - 9 min drive

Restaurants

  • ‪Hakuba Taproom - ‬10 min walk
  • ‪日本料理雪 - ‬9 min walk
  • ‪アンクル スティーブンス - ‬2 min walk
  • ‪ももちゃんクレープ 八方本店 - ‬1 min walk
  • ‪万国屋 - ‬5 min walk

About this property

Hakuba Gondola Hotel

Hotel near Hakuba Valley Ski Area
Close to Hakuba Happo-One Ski Area, Hakuba Gondola Hotel provides free continental breakfast, laundry facilities, and a bar. Hit the slopes at this hotel offering ski-in/ski-out access, a free ski shuttle, and ski equipment rentals. In addition to a restaurant, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • A water dispenser and luggage storage
Other amenities include:
  • Free toiletries and hair dryers
  • Heating and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free ski shuttle

Food and drink

  • Free continental breakfast available daily 7 AM–8 AM
  • 1 restaurant
  • 1 bar

Family friendly

  • Laundry facilities

Conveniences

  • Water dispenser

Guest services

  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Ski equipment rentals
  • Ski-in/ski-out access
  • Ski storage

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance
This property doesn't offer after-hours check-in

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Gondola Hotel
Hakuba Gondola
Hakuba Gondola Hotel Hotel
Hakuba Gondola Hotel Hakuba
Hakuba Gondola Hotel Hotel Hakuba

Frequently asked questions

Is Hakuba Gondola Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hakuba Gondola Hotel?

This hotel doesn't offer parking.

What time is check-in at Hakuba Gondola Hotel?

Check-in start time: 4 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hakuba Gondola Hotel?

Check-out is at 10 AM.

Where is Hakuba Gondola Hotel located?

Set amidst the mountains, this ski-in/ski-out hotel in Hakuba is within 1 mi (2 km) of Hakuba Ski Jumping Stadium, Hakuba Valley Ski Area, and Hakuba Happo-One Ski Area. Happo-one Adam Gondola and Hakuba Mini Train Park are also within 5 minutes.

Hakuba Gondola Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 11 out of 42 reviews" "
Rating 8 - Good. 8 out of 42 reviews" "
Rating 6 - Okay. 4 out of 42 reviews" "
Rating 4 - Poor. 7 out of 42 reviews" "
Rating 2 - Terrible. 12 out of 42 reviews" "

6.6/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Albert

Does what is says on the tin, no frills
This is a very basic hotel, catering mostly to young Australian tourists. It is extremely conveniently located next to the Happo One gondola and several popular bars / restaurants. The rooms are clean and generally the staff were very helpful, but the physical state of the building and the smell of diesel fuel is a little off putting. The breakfast is very basic but in the hotel’s defence, everything was pretty much exactly as described and the price reflects the value you get here.
Stayed 3 nights in Feb 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Noisy until late from the bar. Dirty room with hole in the wall. Mostly polite staff, one rude staff member checking in. Maybe good choice for younger party crowd.
Stayed 2 nights in Jan 2024

10/10 Excellent

Federico

Stayed 2 nights in Dec 2023

4/10 Poor

Kelsey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Benjamin

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This place is the definition of everything that is wrong with Hakuba!! A fossil of the 1998 Olympics, now owned and operated by Australians, like the rest of Hakuba. Walking into this hotel was like teleporting straight into Front Valley, Perisher. The only Japanese person we seen, was told to speak english by reception staff when he asked for his room number in Japanese. Disgraceful!!
Stayed 1 night in Jan 2023

2/10 Terrible

Stuart

Disliked: Staff & service, room comfort
Rooms are far too small and cramped insufficient power points to charge mobile lighting way too dim you can hardly see anything they don’t have a courtesy bus to local bus depot and if Taxis are unavailable as they were well it’s just too bad for you .they gave 3 busses sitting there but apprantley they belong to another company steps are way too steep and would be illegal in Australia breakfast was a joke overall disappointing stay
Stayed 3 nights in Jan 2023

4/10 Poor

Saihung

Traveled with group, Traveled with partner
Disliked: Amenities
The location for Happo One basically can't be beat. You can throw a snowball to the Gondola from in front of the building. The building is old and there is only Wi-Fi in the guest lounge. I tried to email the staff for some information multiple times over a month and they never responded.
Stayed 4 nights in Jan 2023

2/10 Terrible

Woody Ki Fung

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as advertised. Definitely not a 3 star hotel. No wifi - at first I was wondering why all these folks are hanging out at the reception area. It turned out that there's the only spot in the "hotel" with WIFI. There is no in room wifi. This "hotel" definitely does not have "Free Wifi" to me. Although "check in policies" said check in time is from 4pm to 11:30pm, there was no staff at the reception at 9:30pm. There is a little envelope with your name and the room key in it at the reception... The lack of any amenities other than body soap, shampoo and some filthy towel. There is no kettle or hair dryer in the room, which I consider a standard for 3 star hotel. In other 3 star hotels, you can pick up razor, toothbrush or whatever at the counter. There is none in this hotel. No drinkable water - There is a vending machine at the front door, but you know what, water was sold out. A guy from another group looked at me and said "There is no water bro, what are you gonna get?...." Unstable, structurally unsound bunk bed. OK, I paid I think 3000 more to get the room with 3 twin beds, and what I got was a double bed and a bunk bed...The bunk bed makes all kind of squeaking noise when I was just trying to get onto the top bed. It feels really dangerous Breakfast with no meat - I have lived in Japan for a long time, and I have stayed in many cheaper hotels, but this hotel provides by far the worst breakfast. There was only bread(toast) with jam and cereal for food. Don't bother.

2/10 Terrible

IZUMI

10/10 Excellent

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay in a ski resort type hotel, but decided to try a different hotel this time and we’re not disappointed. This hotel has no frills, breakfast is a very simple affair, but it’s convenient, reasonable and the staff are friendly. Be aware, if you hire your kit from the hotel, it’s convenient in terms of location and price, but the opening hours for rental are limited. We turned up at midday expecting to be able to do half a day of boarding, to find they had closed and didn’t reopen until 4pm after the slopes closed, which was frustrating. All in all though a great place to stay, the bar was fun to visit and it had a great Aussie vibe.

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old and not maintained well. Breakfast is poor. Rooms are small, old and dirty. Understaffed and awful manager. Lazy, does not want to help with anything. Very poor service

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Gregory

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

8/10 Good

Serge

Traveled with family
Liked: Cleanliness, staff & service
Good budget option for not fuzzy travelers.
I chose this hotel as we were on a budget. Two nights during peak season would set me back around 150.000 yen. This hotel was below 60.000 yen for three nights which was the reason I reserved immediately without checking the reviews. Afterwards I started reading the reviews and then the worries started to grow... shared toilets, dirty, etc , were keywords which popped up in most reviews. When we arrived we were met by a polite Japanese person who checked us in. There is no parking, but next to the hotel is a snowfree parking for 1000 yen a night. The room was spacious and really nice and warm. It's a bit old, but nothing to complain about. We had a family room with toilet and shower and bath. The toilet and the bath unit are together so this was a little inconvenient for a family of 5...but certainly not 100.000 yen worth of inconvenience. We had a double bed for the parents which was comfortable, we had a bunk bed for two kids, but the upper bed was too noisy, so we took the mattress and put it on the ground. The third bed was a sleeping sofa which was not comfortable due to a hard part which splits the sofa/bed in the middle. But we were all dead tired, so we slept through all incomfort. In the morning we had a free breakfast with toast and jam, cereals and boiled eggs. The area is very nice and lively and it's really in front of happo gondola. My family are all boarders though so we drove to hakuba 47 which is a 10 minute drive. All in all, we had a great time, thanks!
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Overall, I had a great stay at the Hakuba Gondola Hotel. The room were clean, very comfortable, and The staff was amazing. I highly recommend this hotel for anyone visiting Hakuba.
Stayed 2 nights in Dec 2021

10/10 Excellent

Sathish Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent !! Convenient location for Ski in-Ski out and Dining
Stayed 2 nights in Dec 2021

8/10 Good

LeAnn808, Yamaguchi, Japan

Traveled with family
Liked: Cleanliness, staff & service
Very good location, it is an older style lodging which I knew ahead of time by reading the reviews, I was not expecting anything more. Water pressure is good and the showers water is hot which is needed after a day of snowboarding. It met my needs. A place to stay to rest and shower, and free breakfast in the morning. Would stay again if I could bring my dog next time.
Stayed 5 nights in Dec 2020

10/10 Excellent

Kurt

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, top tier service
Walking distance to the gondola is what drove us to select this hotel, but the service and amenities made it the perfect place. We had 3 to a room and it was not too bad for space. The attached bar and restaurant were always welcoming and the hotel includes a spacious dry room with lockers to put your gear after hitting the slopes. Overall, a great stay and would definitely recommend.
Stayed 1 night in Dec 2020

2/10 Terrible

Geoffery

Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

BernieComerford, Wellington NZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing location. Lovely helpful staff. Great bar. Our rooms were a good size with ensuite and lovely view of the mountain. Loved the small chub to relax in at the end of the day. English breakfast that was included in the price was perfect. Looking forward to returning one day.
Stayed 5 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific staff, forced room changes during stay and claimed they informed hotels.com of this.
Stayed 3 nights in Feb 2019

8/10 Good

Alex, Nagano, jp

Liked: Cleanliness, staff & service
Disliked: Amenities
The building is beautiful, location amazing and the pub is great must try the mad cow burger. On the nagative the bed springs are shocking and the bathrooms are ancient bring shower sandals.
Stayed 5 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Just a simple youth hostel with 4-5 star hotel prices. We had the room with a bathroom but I had a better bathroom in camper van. The guys at reception were friendly enough (Aussie) but it almost felt like they were doing community service or out on parole. Our friends stayed in another hotel which was cheaper and that looked much better value for money. Don’t let the pretty pictures fool you. It was Very close to the Gondola and we hired or equipment from Woodys across the road - great service and very friendly. Not sure I will rush back. In fact the stay ended up with us having an average experience in Hakuba.
Stayed 6 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Hotel met the basic needs. Really inconvenient for the hotel not to accept credit card. Breakfast was very basic (cereals and breads). Soft boiled eggs were good.
Stayed 1 night in Jan 2019