2/10 Terrible
Craig L.
27 January 2025
Disliked: Cleanliness
Craig L
This is nothing against the owner or property as we never ended up going to Gulf Shores(Tried to contact the host - but Vacasa runs the property for the owner)We as family were looking forward to trip so much, but unfortunately due to snow that is unheard of at the Gulf Shores my sons golf tournament was cancelled, after contacting Vacasa I was told no refunds or credits. As I explained to the "supervisor" that the tournament would be rescheduled and that we would love to book again at the same place when that happened. Several of my friends who booked for the weekend all got their money back. Obviously Vacasa just runs a business different to most - I am extremely disappointed that a once in a lifetime snow storm passes through. Charging someone a stay for something that is out of their control is just wrong As I said in the beginning this is nothing against the owner, but the owner should be aware of all guests, those happy and those not so happy
Craig L.
Stayed 3 nights in Jan 2025