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"the hotel's tea-themed lobby and tranquil setting appealing, and the check-in was efficient. However, they noted a contrast in friendliness between front office staff and service attendants, specifically praising a tall male staff member with glasses. The room lacked hanging space, had limited amenities (2 biscuits, 2 tea bags, no coffee), a malfunctioning automated toilet, and non-functional Netflix. The centrally controlled AC had only an on/off setting, the bed was too firm, and the pillows too soft, leading to sleepless nights. Morning noise from housekeeping was also an issue. Breakfast tasted good, with commendable noodle and dumpling options, but the dining room's aesthetic was disliked. The small, glass-enclosed fitness center had outdated cardio machines, no AC, towels, or water. The visually appealing pool had restricted hours, and the guest was dissatisfied with a late afternoon incident where a staff member impolitely asked them to leave or pay NTD300 without prior notification. While the hotel exterior was well-maintained, some outdoor furniture and lighting were in disrepair and posed safety concerns."

"The service is wonderful! They have shuttle buses for ppl climbing up mountain early in the morning for sunrise! Staff are very nice and helpful! The room is spacious and clean! View is also wonderful!! "

"Very reasonably price"

"south urban hotel provided everything that we needed - spacious, beautiful, and clean rooms, as well as a breakfast buffet and easy access to the city of chiayi. thank you so much!"

"櫃檯服務親切，還幫我們升等房間。辦理入住快速，周圍交通便利，還有專屬停車場。下次可以再來住。"

"I felt it was wonderful in spite of just one day stay when i and my wife stayed in there. Bed was very big. And breakfast was delicious, especially in noodle and guava. "

"Great hotel "

"環境整潔乾淨，早餐吧費種類豐富好吃，比較可惜的是游泳池較小，塞滿了套泳圈的小孩們之後根本沒辦法游泳"