super bad experience. booked 2 single bed the hotel for 168 CNY to my frd which payment when arrive the hotel. However when arrived the hotel in midnight, the staff in the hotel said they don't have any partnership.... it was midnight ,how can we found another hotel with too many luggage. Then my frd had to pay the retail price 208 CNY for only 1 single bed....how come???? i found the hotel here then pay in another higher price there. if any inquire ,u can contact me about this issue, we had keep the receipt.
To hotels.com ,if u don't any any partnership, kindly advise u remove the hotel in ur website ,or or make cash refund for what my frd pay for extra charge.btw, ur staff said will call back to me but i haven't got any reply or another one wanna me hold on the line more than 5 mins n don't want to call back