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Guangzhou Phoenix City Hotel

4.5 star property
Baroque hotel with 3 restaurants connected to the convention center in Guangzhou

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Guangzhou Phoenix City Hotel

Lobby
Exterior
Exterior
Indoor pool, 2 outdoor pools, pool umbrellas
Interior detail

Reviews

7.6 out of 10

Good

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Pool
  • Housekeeping
  • Room service
The price is AED 171
AED 197 total
includes taxes & fees
6 Jan - 7 January 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe room

Pillowtop beds, free minibar items, desk, blackout drapes

Deluxe room

Highlights

Balcony or patio
Yard
Separate sitting area
Air conditioning
Refrigerator
Minibar (some free items)
HDTV
Pillowtop bed
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Suite

Pillowtop beds, free minibar items, desk, blackout drapes

Deluxe Suite

Highlights

Balcony or patio
Yard
Separate sitting area
Air conditioning
Refrigerator
Minibar (some free items)
HDTV
Pillowtop bed
  • 95 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Pillowtop beds, free minibar items, desk, blackout drapes

Executive Room

Highlights

Balcony or patio
Yard
Separate sitting area
Individually decorated
Air conditioning
Refrigerator
Minibar (some free items)
HDTV
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Commercial Suite

Commercial Suite | Pillowtop beds, free minibar items, desk, blackout drapes

Commercial Suite

Highlights

Balcony or patio
Yard
Separate sitting area
Air conditioning
Refrigerator
Minibar (some free items)
HDTV
Separate bedroom
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior room

Pillowtop beds, free minibar items, desk, blackout drapes

Superior room

Highlights

Balcony or patio
Yard
Separate sitting area
Air conditioning
Refrigerator
Minibar (some free items)
HDTV
Pillowtop bed
  • 42 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Crowne Plaza Guangzhou Zengcheng, an IHG Hotel

Pool
Spa
Kids pool
Parking included
9.4 out of 10, Exceptional, (29)
The price is AED 215
AED 251 total
includes taxes & fees
27 Dec - 28 Dec
Crowne Plaza Guangzhou Zengcheng, an IHG Hotel

About the neighborhood

Map
Phoenix City, Xintang Section, Guangyuan East Road, Guangzhou, Guangdong, 511340

What's nearby

  • Canton Fair Complex - 21 min drive
  • Taikoo Hui - 22 min drive
  • Canton Tower - 25 min drive
  • Chimelong Paradise - 28 min drive
  • Beijing Road Pedestrian Street - 28 min drive

Getting around

  • Shacun Station - 5 min drive
  • Guangzhou East Railway Station - 18 min drive
  • Baiyun International Airport (CAN) - 55 min drive

Restaurants

  • ‪食冠天下 - ‬15 min walk
  • ‪下龙湾 - ‬5 min drive
  • ‪猫屎咖啡 - ‬18 min walk
  • ‪金色休闲吧 - ‬19 min walk
  • ‪One Coffee Bar - ‬17 min walk

About this property

Guangzhou Phoenix City Hotel

Family-friendly hotel near Eastern Suburbs Park
A poolside bar, a grocery/convenience store, and a free manager's reception are just a few of the amenities provided at Guangzhou Phoenix City Hotel. Treat yourself to a massage, a facial, or a body treatment at 疯狂城 Suana, the onsite spa. Be sure to enjoy a meal at the 3 on-site restaurants, including breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a terrace and shopping on site.
Additional perks include:
  • 2 outdoor pools and an indoor pool, with pool umbrellas
  • Free self parking and extended parking
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • An outdoor tennis court, RV/bus/truck parking, and express check-in
Room features
All 573 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like separate sitting areas and bathrobes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and separate tubs/showers
  • 37-inch HDTVs with satellite channels
  • Private yards, separate sitting areas, and refrigerators

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free extended parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge) from 6 AM - 10:30 PM
  • Airport shuttle at scheduled times, on request
  • Free area shuttle up to 1 km
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 108 for adults and CNY 54 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Vienna Restaurant
  • Chinese Restaurant
  • No.99 Bar
  • Japanese Restaurant

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground
  • Refrigerator
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (3003 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 37-inch LCD TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free minibar (some items)
  • Refrigerator

Outdoor space

  • Balcony or patio
  • Yard

More

  • Desk
  • In-room massage
  • Phone
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 2 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a shuttle from the main building to apartment building.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 200 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 108 for adults and CNY 54 for children
  • Airport shuttle fee: CNY 500 per vehicle (one-way)
  • Rollaway bed fee: CNY 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Guangzhou Phoenix City
Guangzhou Phoenix City Hotel
Phoenix City Guangzhou
Guangzhou Phoenix City
Guangzhou Phoenix City Hotel Hotel
Guangzhou Phoenix City Hotel Guangzhou
Guangzhou Phoenix City Hotel Hotel Guangzhou

Frequently asked questions

Does Guangzhou Phoenix City Hotel have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool.

Is Guangzhou Phoenix City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Guangzhou Phoenix City Hotel?

Self parking and extended parking are free at this property.

What time is check-in at Guangzhou Phoenix City Hotel?

Check-in start time: 2 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Guangzhou Phoenix City Hotel?

Check-out is at 2 PM.

Does Guangzhou Phoenix City Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM–10:30 PM on request. A fee of CNY 500 per vehicle applies.

Where is Guangzhou Phoenix City Hotel located?

Located near the airport, this family-friendly hotel is 4.9 mi (7.9 km) from Eastern Suburbs Park.

Guangzhou Phoenix City Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 75 reviews" "
Rating 8 - Good. 32 out of 75 reviews" "
Rating 6 - Okay. 17 out of 75 reviews" "
Rating 4 - Poor. 5 out of 75 reviews" "
Rating 2 - Terrible. 3 out of 75 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

odera

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice, the property, its staff, breakfast etc all really nice. The kitchen closes -- and not 24hrs, so that was sometimes difficult, not getting food later in the day.
Stayed 6 nights in Apr 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Try to get the lake view
Stayed 1 night in Nov 2020

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
I have stayed here 4 times in the last 3 years and every time has been great. It is very clean, the staff is very attentive, despite the language difference and the breakfast buffet is excellent. A wonderful value for the money, for sure.
Stayed 5 nights in Jan 2018

6/10 Okay

LORI A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cannot recommend
Although we arrived very late, the staff was pleasant! However, they told us nothing about where the buffet was located and we missed it. The tap water I used just to brush my teeth made me terribly sick with stomach cramping, dry heaves, sweating and diarrhea. Our room was not clean. The bathroom walls were dirty with some substance, the tea cup had unknown brown liquid in it. There was water in the tea kettle. I would not recommend this hotel or stay there again.
Stayed 1 night in Jun 2017

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Knock Your Expectations Half a Notch
Whatever expectations you have, take then down about half a notch. The hotel is good, but left me wanting. The rooms look somewhat tired and the decor is outdated. The hallways are dark and sad. Also, I had a couple of negative run-ins with service staff that left a sour taste in my mouth. Plus, the hotel is really far away from anything interesting. Adequate seems to be the only word that comes to mind. WiFi was strong; no cable channels (they said they canceled their subscription but didn't update their information); coffee apparently is NOT included in a deluxe room; breakfast was ordinary and most items were cold; good looking pools but they open at 3pm. Just nothing too glamorous for all the boasting.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Generally very good for the price. Location suited our requirements.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, far from everything.
Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay. Very Clean. Nice western food restaurant. Very kind staff although, asides from a few staff members, little English is spoken. Highly recommended.

6/10 Okay

Roger, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel bad location
I wish this hotel was different location. It takes one hour for shuttle to go to station or exhibition center. Taxi guys will rip you at night to go to this hotel with 4X price. Virtually nothing else exists within walking distance of this hotel.

8/10 Good

Tim

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Employees needs speak English
Employees needs speak English This is a international hotel but the associated only speaks chimes. It's important people whose speaks English

2/10 Terrible

JACOMARIE SCHOLTZ, SOUTH AFRICA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Communication problems duplicated payment trouble
It is a lovely hotel but presents a lot of communication problems and frustrations as their staff does not understand english!! The menus is boring and there is not enough options on the menu for Western people. The limited choices offered on the menu are seldom available!! It is very difficult to ask for something because they cannot understand ENGLISH. When I checked out on the 4th of May 2014 I was forced to make a payment for accommodation. I showed them the proof that the accommodation was paid on the 22nd of January. They could not understand me OR the written proof of payment. I spoke to the sales lady and she promised me that they would refund me if it was a duplication. They accepted on the 6th of May that they made and error, apologised and promised me a refund. Today is the 6th of June, one month later and I STILL HAVE NOT RECEIVED MY REFUND !!! All this is and the other frustrations in the restaurant, i.e. asking for a "tops sheet" for my bed and the duplicate payment at the reception is because they CANNOT COMMUNICATE OR UNDERSTAND ENGLISH!!!! I do not know where to turn to anymore as they owe me a refund and it is still OUTSTANDING. WARNING ....DO NOT MAKE A DUPLICATE PAYMENT AT RECEPTION AT ALL.

8/10 Good

David Gadisi, RSA

Liked: Cleanliness, staff & service, room comfort
CIGARETTE SMELL IN CORRIDORS.
The Hotel is well positioned, the staff are very friendly but Cigarette smell in Corridors is a serious problem. PLEASE IMPROVE YOUR VENTILATION IN CORRIDORS AND DON'T ALLOW PEOPLE TO SMOKE EVERYWHERE. Also encourage the staff to understand English. I will be coming back in three months, let me see the improvement.

8/10 Good

scha338, New Zealand

Liked: Cleanliness, property conditions & facilities, room comfort
Clean & comfortable room
The room and hotel was spacious and very clean and tidy. Breakfast buffet was great. The hotel's gardens and lake were great. Would stay again. The only thing would be the hotel's location, it is difficult to get to other places without a car/taxi.

8/10 Good

harry, canada

Liked: Cleanliness, property conditions & facilities, room comfort
nice and relaxing location!

8/10 Good

Luis, miami

Liked: Cleanliness, property conditions & facilities, room comfort
Canton Fair stay
Hotel is beautiful. Huge building. I was told by a few of the employees that since the area has so many new hotels - it's not as busy as it used to be - that's why I think the service has declined.

6/10 Okay

Tim, Melbourne VIC, Australia

Liked: Cleanliness
Four stars service for a five stars hotel
Behind the splendor of the design there is little to shout about. The age is catching up with the building, the corridors leading to the rooms are stuffy and dimly lit. The food in the Chinese restaurant is awful. imagine We couldn't order rice in a Chinese restaurant. The plus side is the resort style with plenty of greenery and fresh air. Staff attitude is average and insistent. I pointed out to a staff in the breakfast restaurant that the floor was wet and posed a risk to patrons but no ones took any action for the entire time I was dining there.

10/10 Excellent

greameb, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxuripus
Luxurious, good food, huge rooms, a bit far out of central city but only $14US taxi ride.

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option with lots to do
It's a great hotel. Big rooms, comfortable, with lots of things to do - two swimming pools, Karaoke, snooker, table tennis, bar, restaurants on site, and close to night life in the town.

6/10 Okay

Bob

Disliked: Cleanliness, property conditions & facilities
Great location...poor upkeep.
Lobby and courtyard are beautiful. Sits at the base of a side hill that is stuffed with mansions. Quiet picturesque setting. My review is the same as the others before. Management or $$$ for upkeep are lacking. Mold in the bathroom, soiled carpets, worn bedding etc. great dinner buffet, but the linen table cloth that hadn't been laundered for a few meals spoiled it for me. Room service was similar to many Chinese hotels. English is a bit lean making it a trip to the local casino every time you order. My two cents...if you have a western menu, make sure the staff can understand what is on it. Overall, pretty good value for a Chinese hotel, but it needs a little elbow grease to return it to it's original luster.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Good transportation service to down town.

6/10 Okay

Nelu, Australia

Liked: Property conditions & facilities, room comfort
Not what is seems
Rather disappointing , my whole experience of this great 5 star resort hotel. It is very far from airport and town, aprox. 1h travel. Check in takes long as staff's English is inadequate. The hotel is big and you have to find out where everything is by yourself. Breakfast is more suited to Asians although it's supposedly international. I found it boring.

10/10 Excellent

TVR Kumar, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phoenix City Hotel----It is a pleasure staying
I was with family to have a leisure and confined to my family only. We had great time. The surroundings are very greenery a kind feeling that of living in a forest. Hotel provided good multi cuisine breakfast , Lunch & Dinner. The overall feeling is very good. In fact my family like to visit once again. If Somebody want to take a break from day to day stressful life, it will be a good choice to stay at Phoenix city hotel at Guangzhou.

8/10 Good

Charlie, world traveler

Liked: Cleanliness, property conditions & facilities, room comfort
OK but could use improvement
Everything about the hotel itself was fine, however the concierge staff are terrible in their lack of knowledge. They didn't know there was a China Mobile store right in their own little community and, they sent me all the way to a ferry station in Shenzhen that doesn't even have ferries to Hong Kong/Kowloon, rather only to the airport or Macau. I was temporarily stranded because of them. Also the service staff need a lot of improvement with English it is often difficult to get something done or have them understand what you want/need.

6/10 Okay

shafiq, london

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
aircon
i have to change two rooms aircon not working