I had a good week-long stay and a great time in July 2022. If you want to stay away from the tourist scene and experience rural Jamaica, this is a place to do so. The folks that work there are most welcoming, hospitable, and incredibly helpful.
Some of the facilities need work, and the water supply for bathing was randomly functional, but the good folks there always had a work-around for such issues.
If you want fancy soap, new towels/linens, and a cushy place w/ western style 24hr service many bar/restaurants next door Vivienne's is not the place for you!!
If you want to get away from it all, chill out, but with the ability to travel into the tourist areas such as Negril or Montego Bay, this might be your place!!
Travel by taxi is cheap, but they stop for everyone along the road and will fill the vehicle beyond capacity. Forget social distancing.
Hiring Charter drivers/guides are the best, but vary significantly in price. They are exponentially more expensive than taxis, but the ladies at the Villa can work to get you the best deal with people they know and trust. Ultimately, Charter drivers are like your 'good man Friday,' who can take you on great rural day trips or city transport & guidance to great places therein. They usually hang out close enough by to help keep you from getting ripped off or in trouble for not knowing local expectations/laws.
When I someday go back to Jamaica, I will have Vivienne's on my 'likely to return' list!