Find Luxury Hotels in Grand Rapids, MI

"Great"

"During my recent stay at the hotel, the staff truly stood out with their exceptional service. From the moment I arrived, they greeted me with warm smiles and a genuine eagerness to assist. Whether it was checking in, answering questions, or providing local recommendations, they were always ready to go the extra mile. The attentiveness of the staff was remarkable. They made sure my room was comfortable and addressed any requests promptly. It felt like they genuinely cared about making my stay enjoyable. The customer service was not only efficient but also friendly, creating a welcoming atmosphere that made me feel at home. I left with a sense of appreciation for their hard work and dedication. I would highly recommend this hotel to others, as the helpful and friendly staff significantly enhanced my experience. Their commitment to quality service truly sets this hotel apart!"

"One night stay, truly enjoyed the location and staff "

"Faez was of great service very honest sincere and patient He helped us so much . For him we will return "

"Was relatively easy to park in front with free parking on Sunday. Room was clean, shower was nice, bed was softer than I like but luxurious nonetheless. Great location downtown. Only window in the room looks out on a brick wall so no view, probably the only real disappointment. "

"Staff was great! Room was clean. Food was good and brought out more when it was getting low. Only negative was it had snowed and the parking lot was not cleaned til next day. Would definitely return. "

"It was a great hotel located about 10 mins from the music festival venue. There is an outlet mall across the road that has some great food in it. Pool was nice. "